Manager, Service Planning and Design Strategic Accounts (Hybrid/ Flexible Location /OGO)

Requisition ID# 164125

Job Category: Maintenance / Construction / Operations

Job Level: Manager/Principal

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination and delivery of new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivables, dependency management, clerical services and other related services. Incumbents are responsible for the strategic engagement and ongoing new business relationship management with large builders and developers, cities and counties, and active strategic customers in PG&E's service territory. Responsibilities include planning for, and addressing, emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load for critical support of economic vitality and housing growth requirements, and providing support during major emergencies

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location is flexible within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $140,000.

Bay Area Maximum: $238,000.

&/OR

California Minimum: $133,000.

California Maximum: $226,000.

Job Responsibilities

• Manages Supervisors and staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
• Maintains overall customer experience of new business customer services and projects within regions or specialized areas, coordinating across leadership for service delivery.
• Manages Supervisors and staff to drive performance through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
• Identifies, addresses and escalates customer delivery and satisfaction issues. Engages with customers, builders and contractors to understand current and emerging needs, and solicits senior leadership reviewand/or action when needed.
• Identifies, leads and manages organizational performance and process improvement initiatives to support new business customer strategies and goals.
• Manages organization, supervisor and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.
• Establishes and maintains effective relationships with union business managers.
• Manages adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria and compliance requirements.
• Creates, promotes and manages a safety-first work environment and culture.

Qualifications

Minimum:

• Bachelor's Degree in business administration or job-related discipline or equivalent experience
• 4 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.
• Job-related experience, 6 years
• Valid Drivers License

Desired:

• 3 years of prior supervisory/managerial experience
• Experience managing a geographically dispersed team
• Experience managing bargaining unit employees
• PMI-Project Management Institute PMP-Project Management Professional certification
• Knowledge, Skills, Abilities and (Technical) Competencies
  • In-depth knowledge of California Public Utility Commission General Orders GO 95, 128 and 165requirements and bargaining unit contracts.
  • Proficient knowledge of electric utility construction, maintenance, resource planning, regulatory compliance, tariffs and safety best practices.
  • Ability to understand, interpret and communicate electrical work procedures, work methods, standards, policies, and guidelines.
  • Full knowledge of utility industry safety practices and requirements.
  • Project management skills with large capital projects.
  • Excellent interpersonal and communication skills to effectively influence and build relationships with peers, subordinates, management and customers.
  • Adapts to changing business needs, conditions and work responsibilities.
  • Strong business and financial acumen to effectively develop and manage dept. budgets, expenses and variances.
  • Advanced skills in Microsoft Office and SAP.

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