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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Hotel Operation Manager, you will be responsible for setting the stage for an excellent guest experience by ensuring high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us. THE DAY-TO-DAY:
Assist in interviewing, candidate selections, leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, and regulations for all front desk operations team. Responsible for employee engagement of the front desk operations team utilizing the tools provided and through coaching, training, rewards, and development. Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards. Provide a high level of service when engaging with guests, using problem-solving, attention to detail, and guest safety.
THE IDEAL CANDIDATE:
Bachelor's Degree or equivalent experience in hospitality, management, or related field or equivalent experience. 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment. Must be 21 years old or older. Familiarity with Hotel software systems. Strong communication and leadership skills. Skilled in guiding teams, streamlining policies and procedures, and supporting staff development. Passionate about delivering exceptional customer service and creating memorable guest experiences.
THE PERKS & BENEFITS:
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Healthcare, financial, and time off benefits.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Apr 04, 2025