National Account Manager - Total Wireless

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday

As a National Account Manager within the Total Wireless Exclusive Retail team, a part of the VCG Value Organization, you will be responsible for managing your assigned Master Agent distributors in driving quality acquisition, ensuring they meet door growth quotas and drive other revenue generating key performance indicators (KPIs) for Master Agents while building relationships with their centralized and field leadership in the respective markets they operate in, helping solve their specific needs. You will prioritize and manage multiple Master Agent accounts successfully, making sure to understand business issues while developing action oriented plans that enable distributors to implement across their distribution footprint . You are accountable to the results of your distributors and will need to provide insight and make recommendations on critical, business impacting decisions. You'll proactively share best practices, cultivate collaboration, ensure results are being met in order to drive and execute performance. Your role will require a high degree of collaboration with your leader, peers and support organizations, with key responsibilities to include:

• Serving as primary point of contact for Master Agents field leaders directly responsible for sales and store build performance.

• Monitor agent performance for potential unhealthy customer engagement KPIs or poor sales practices to identify stores and/or Dealers that need to be put on action plans.

• Work with Master Agents to implement tailored plans and monitor progress; determining stage progression within our Performance Improvement Program.

• Partner with Master Agent field teams; setting priorities and execution strategies.

• Visit markets with Master Agent field leaders to look at potential new distribution, share sales best practices and identify challenges; elevating specifics internally to be solutioned.

• Achieve individual 2025 store build target by managing Master Agents and their dealers to respective build targets.

• Managing the distribution funnel and its SLAs; ensuring weekly funnel submissions are being submitted and existing funnel sites are executing leases; working with the store build team to remove sites outside of SLA.

• Providing monthly store build commitments to leadership that align to 2025 store build forecast; work with Agents to ensure achievement vs commitments.

• Partnering internally with Store Build teams via regular meetings with Agents/Dealers to gain insights on funnel progress and working through one off scenarios helping overcome obstacles and escalations.

• Working with Agents to ensure they are identifying and executing on Own the Mile tactics through self funding or money earned through the Co-op program.

• Partnering withLocal Marketing team to coordinate and execute on tactics driving incremental traffic and performance.

• Master Agent field teams - setting priorities and execution strategiesYou have the business acumen and executive presence to establish credibility with the partners, and you're energized by the prospect of scaling a new organization. When you negotiate, you effectively balance the needs of all involved.

Where you'll be working...

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday

What we're looking for...

You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. You're open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities, performance skills, and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Customer service, leadership, and sales experience.

• Willingness to travel 51% to 75% of your time within assigned territory.

• A valid driver's license.

Even better if you have one or more of the following:

• Experience leading direct reports.

• Experience with third-party sellers or retailers.

• Account management experience.

• Experience managing competing priorities with tight deadlines in a dynamic work environment.

• Demonstrated interpersonal, communication, and presentation skills.

• Experience driving sales, productivity, performance and results.

• Financial acumen and experience in interpreting/analyzing sales results.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.