Service Center Representative

Are you a Service Center Representative who is looking to join one of the top companies within the Medical Device Industry?

Are you looking to further your career and grow?

Do you have experience in customer service-related work, preferably in a manufacturing environment?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Winter Springs, FL. Interested?

Here's what you'd do:

• The Service Center Representative is responsible for delivering exceptional customer support by efficiently handling order processing and customer inquiries within a fast-paced sales and marketing environment.
• This role involves accurately entering and maintaining order information, tracking shipments, addressing customer complaints, and ensuring prompt and professional responses to customer needs.
• Displays courteous and efficient manner on the telephone.
• guarantee the accuracy of all order processing documentation (written, entered, printed, and filed).
• Immediate and accurate order taking, recording, data entry, and identification of payment terms.
• International orders, credit holds, faxed order acknowledgment when needed.
• We respond immediately or same-day to customer inquiries about service orders, delivery, availability, pricing, and product information.
• International inquiries have a 24-hour maximum response.
• Maintenance of updated product information, resource materials, and memos.
• Returned goods processing, documentation, distribution, and filing.
• Maintain and follow up on the service backlog report.
• Tracked customer shipments on hold and followed up with notifications when required.
• Document customer complaints and distribute them to the appropriate department.
• Suggest improvements to processes and documentation.
• Maintain a clean, organized work area.
• Ensuring accuracy in order processing, documentation, and data entry.
• Ensures timely follow-up on customer inquiries, complaints, and backlog reports.

Here's what you'll get:

Pay: $19.00 - $23.00 / hr.

Hours: 40 hrs/Week.

Length: Temp to Direct.

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in customer service-related work, preferably in a manufacturing environment.
• Minimum of 2 years experience in Customer service practices and techniques, especially in a manufacturing or sales environment.
• Minimum of 2 years experience in computerized order entry and processing systems.
• Minimum of 2 years experience in product specifications, availability, and pricing to assist with customer inquiries, including updates and changes.
• Minimum of 2 years experience in proper documentation practices for order processing, customer inquiries, and returned goods, including order accuracy and record maintenance.
• Minimum of 2 years experience in the Company's products, services, and related technical information.
• Minimum of 2 years experience in International order processing and shipping requirements.
• Minimum of 2 years experience in data entry, Microsoft Office Suite, and order processing software.

• Minimum of 2 years speaking, reading, and writing in Spanish and English
• Demonstrates communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Awareness of internal policies related to order processing, customer service, returns, and complaint handling.
• Good verbal and written communication skills to interact professionally with customers and colleagues.
• Ability to build rapport with customers and address their needs courteously and friendly over the phone and via written correspondence.
• Problem-solving skills.
• Ability to quickly identify issues and provide solutions or escalate appropriately.
• Attention to Detail.
• Ability to prioritize tasks and respond to customer inquiries promptly.
• Ability to Effectively handle multiple customer inquiries and processing tasks simultaneously.
• Ability to adjust to changing priorities and customer demands efficiently.
• Ability to work cooperatively with team members and other departments to resolve customer issues.
• Ability to take the initiative to follow up on outstanding issues and suggest process improvements.
• Ability to Demonstrate a commitment to customer satisfaction and service excellence.
• Ability to Maintain composure and effectiveness when managing high call volumes or challenging customer interactions.
• Prior experience in customer service within the medical device industry.
• Familiarity with Salesforce or similar customer relationship management (CRM) software for efficient case management.
• Proficiency to cater to a diverse customer base.
• Understanding international order processing, including shipping, customs, and payment terms.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.