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3rd shift Customer Service Specialist

Aleron
United States, Texas, Irving
Apr 04, 2025


Description

Are you a Customer Services Specialist who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have Sales or Customer Service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Irving, TX. Interested?

Here's what you'd do:

  • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
  • Receives, processes and dispatches after-hour calls for service.
  • Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
  • Generates service tickets within the service database on customer requests for service.
  • Monitors, supports and troubleshoots alarm systems.
  • Acknowledges alarm received and dispatches appropriate personnel for the issue at hand.
  • After dispatch, logs call into the system activity report.
  • After hours only, contacts and dispatches on-call service technicians.
  • Generates statistical or investigative reports for management.
  • Dispatch appropriate authorities upon receipt of alarm signals.
  • Continuously monitor alarm signal queue. Document all calls with appropriate resolution codes and notes.
  • Provide quality customer service on every call.
  • Promote good listening skills.
  • Communicate clearly and effectively with customers and agencies.
  • Manage the length of calls.
  • Attend monthly training sessions.

Here's what you'll get:

  • Pay rate: $15.00 - $18.00/Hour
  • Hours: 40 hours/week 3rd Shift
  • Length: Temp (11 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements
Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum 1 year of Sales or Customer Service experience
  • Minimum 1 year of experience in Microsoft Windows (Word) and the Internet.
Preferred Skills / Qualifications:
  • Associates Degree
  • Prior security call centre experience
  • ACD knowledge.
  • Be familiar with emergency procedures.
  • Review and critique recorded conversations for purposes of improving customer interaction skills.
  • Good verbal and written communication skills to effectively communicate over the telephone.
  • Excellent customer service skills and ability to work in a dynamic fast-paced environment.
  • Ability to navigate a computerised data entry system or other relevant applications.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Apply

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