Home Appliance Technical Trainer

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Apr 04, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: The Home Appliance Technical Trainer provides in-depth technical training to LG services, as directed by LGEAI Management. Primary duties are to inspect and evaluate the products and provide subject matter expertise for technical information services. They interact with internal and external departments or factory personnel as required to assist with new product introduction, product quality issues and technical documentation efforts. Responsibilities: Support Inbound Quality Control on a weekly basis in Product warehouses Conduct new product introduction activities as required for assigned product(s) Author, edit, maintain and create technical documentation to include user manuals, service manuals and technical articles Assist external departments and/or factory personnel to identify, report and resolve product quality, operational or maintenance related issues Test and evaluate returned product as required to perform root cause analysis for failures; document and communicate corrective actions Provide technical support for trainers, advisors or field technicians Review product safety, installation, setup/programming, operation, maintenance, advanced maintenance and repair activities; assist trainers, advisors or field technicians Maintain exceptional knowledge for assigned product(s), technology as well as industry standards and practices Provide weekly and monthly reports as required Other duties assigned by LGEAI headquarters management Qualifications / Education / Experience: Minimum of associate's degree, or technical training in appliance or technical related field Must have the ability to proactively monitor and manage funds and finances accurately High level of PC knowledge such as MS Office & possess excellent communication skills both written and oral Minimum of 10 years' working experience in consumer electronics and/or appliance fields High level of mechanical and electrical concepts High level of refrigeration operation and theory Technical knowledge of sealed system repair Technical bench repair experience and / or technical training experience is a plus Willingness to travel up to 25% of working hours for business trips and training May require some international travel to LG factories or other facilities Work in office or Hub location Recruiting Range $85,000 - $95,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.