Warranty Administrator

GENERAL PURPOSE OF THE JOB:

The Warranty Administrator is responsible for Warranty setup, preparation, and finalization, working through the sales representatives and internal departments to ensure accuracy and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set up Warranty orders.
• Review order information, follow up with sales representatives, update SAP, set up equipment record(s), and create maintenance plans.
• Select the appropriate Warranty type; prepare the Warranty document.
• Finalize Warranty.
• Verify all paperwork has been received, update SAP, assemble Warranty package, prepare necessary correspondence, and mail/route to appropriate parties.
• Handle Warranties running through General Contracting.
• Revise/Re-issue Warranties as needed.
• Receive Warranty leak calls and communicate information to customer service for service order creation.
• Provide Maintenance Plan/Service Order Assistance for the Production Group as needed.
• Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry.
• Act as liaison with field resources, sales force, and contractors assisting with warranty questions.
• Develop and maintain effective working relationships with team members, managers, and personnel in internal departments whose functions directly and indirectly impact the service level to customers.
• Aid in building strong relationships with sales force, vendors, contractors, and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons.
• Learn and understand the services provided.
• Special projects as needed.
• Other tasks as assigned by the manager.

OTHER SKILLS AND ABILITIES:

• Able to multi-task and prioritize workload.
• Exceptional organizational skills.
• Strong data entry skills.
• Ability to anticipate and identify problems and strong initiative in problem-solving.
• Superior communication skills with the ability to read, write, and communicate fluently in English.
• High degree of flexibility requiring excellent customer service skills and orientation.
• Proficient in Microsoft 365, including Excel, Word, and Outlook. Experience with Smartsheet and SAP preferred.