Central Intake Manager

Adoration Home Health and Hospice

Central Intake Manager

The Central Intake Manager will lead the Central Intake team of coordinators.

Manages Team Leads and Intake Coordinators day to day job responsibilities, assign/delegate tasks, approve Paid Time Off, and Payroll
• Provides reporting to Senior Director weekly on admissions, pending authorizations, eligibility issues, and authorization issues for all Lines of Business
• Ensures Coordinators verify insurance eligibility and authorizations and provide operations with client information
• Communicates with operations when issues arise and ensures Central Eligibility Authorization Team Issue Log is updated
• Manages root cause analysis of issues, records issues on log and works with coordinator who facilitates conversation to obtain approval of issue resolution with operations
• Conducts or assists with special projects as requested by Senior Director
• Ensures processes and training materials are created, documented, and implemented by the Team Leads for the Central Intake department
• Reviews processes and functions for potential improvements, innovations, and increased efficiencies
• Other responsibilities as assigned

• Bachelors degree and/or equivalent work experience of three to four years in a healthcare setting
• High-level organizational skills with an ability to set priorities and use time effectively
• Excellent communication and customer service skills both verbal and written
• Knowledge of government and commercial payer contracts
• Working knowledge of Quickbase, Interactant, Excel, Powerpoint, and state specific revenue systems
• Ability to function well as a member of a team and demonstrate strong leadership skills
• Strong problem-solving skills
• Up to 50% travel required to operations and billings hubs throughout the United States as assigned