Group & Retreat Camp Program Director

Inspire, Educate, and Connect with Nature - Lead Transformative Group Camping Experiences at YMCA Camp Duncan!

The Group Camp Program Director develops and leads transformative group camping experiences that foster teamwork, leadership, and a connection to nature. This role designs dynamic programs for schools, corporate retreats, faith-based organizations, and community groups, ensuring engaging, mission-driven activities that promote personal growth and outdoor education.

With a focus on exceptional hospitality, the Director oversees program scheduling, staff leadership, risk management, and guest relations to deliver safe, inclusive, and memorable experiences. By combining strategic vision, creativity, and operational excellence, this role strengthens community partnerships and ensures Camp Duncan remains a premier destination for impactful group camping.

Salary range of $50,000-$55,000 per year, includes full-time benefits, and on-site housing provided

• 
  
  We offer salaries that reflect your skills, experience, and the value you bring to our team.
  
  
• 
  
  Comprehensive health, dental, and vision insurance plans for eligible employees, along with access to wellness programs, mental health resources, and a family gym membership.
  
  
• 
  
  Generous paid time off (PTO), including paid holidays. We also offer flexible work hours to help you balance your personal and professional life.
  
  
• 
  
  403(b) plan with company contributions for eligible employees after 2 years of service to help you plan for your future.
  
  
• 
  
  Opportunities for continuous learning through workshops and training programs.
  
  
• 
  
  A supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and respected.
  
  
• 
  
  Discounts on programs, employee assistance programs, and company-sponsored events.
  
  

Scope of Responsibilities

Program Development & Implementation

• The Program Director develops, implements, and evaluates a diverse range of group camp programs, creating dynamic and engaging experiences for a wide variety of participants. With programming offered on weekdays, weeknights, and weekends, they design activities that foster leadership, teamwork, and personal growth. They oversee both day groups and groups staying overnight, ensuring a seamless, well-coordinated, and enriching experience for all participants. Additionally, they identify new opportunities for program expansion based on market trends, participant needs, and community demand to grow Camp Duncan's impact and reach.

Community Engagement, Business Development & Program Growth

• The Director is responsible for expanding group programs and partnerships at the local, state, and national levels. They actively seek new opportunities to collaborate with schools, medical groups, scouting organizations, youth-serving agencies, corporate retreats, sports teams, home school networks, leadership academies, and outdoor education programs. Additionally, they develop business strategies to grow revenue and maximize facility usage, ensuring Camp Duncan remains a premier destination for group experiences. They work to build long-term relationships with key stakeholders to enhance program offerings and strengthen community ties.

Marketing, Sales & Outreach

• The Director is responsible for developing and executing strategic marketing and sales initiatives to promote Camp Duncan's programs. This includes building and maintaining relationships with key organizations, businesses, and community groups to increase participation. They oversee the creation and distribution of promotional materials, lead direct outreach efforts, and represent Camp Duncan at community events, networking functions, and industry conferences. By leveraging targeted marketing strategies, they expand the camp's visibility, attract new user groups, and ensure consistent enrollment and financial sustainability.

Hospitality & Guest Experience

• Ensuring radical hospitality and customer service is a top priority. The Director serves as the primary point of contact for all groups, ensuring clear communication and a seamless experience before, during, and after their stay. They coordinate detailed schedules, food service, and facility maintenance to enhance guest satisfaction and retention. By fostering a welcoming, service-oriented atmosphere, they build strong customer relationships that drive repeat business and positive word-of-mouth referrals.

Staff Leadership & Training

• This role is responsible for recruiting, hiring, and supervising part-time, stipend, and hourly employees who assist in running program events and other essential camp operations. The Director provides ongoing training and professional development, ensuring that staff are equipped with the skills necessary to support high-quality programming, customer service, and operational efficiency. They instill a culture of teamwork, accountability, and excellence to maintain a high standard of service.

Operations, Risk Management & Facility Coordination

• The Director ensures compliance with safety policies, risk management protocols, and operational procedures to prioritize participant and staff well-being. They maintain accurate records, oversee facility and equipment maintenance, and enforce safety standards for all activities. Partnering with the Executive Director, they continuously refine operational processes to enhance efficiency, guest experience, and resource utilization.

Financial & Administrative Management

• The Director works with the Executive Director to manage the program budget, ensuring financial sustainability and strategic investment in program growth. They collaborate with the Administrative Manager and business office to oversee contracts, payment processing, and financial reporting for group bookings. By analyzing key performance metrics, revenue streams, and enrollment trends, they identify growth opportunities, pricing strategies, and areas for operational improvement. Additionally, they drive new revenue opportunities through strategic partnerships, program diversification, and optimized facility usage to ensure long-term financial health.

Minimum and Preferred Qualifications

• Bachelor's degree plus previous YMCA Day or Overnight Camp experience.
• Strong organizational and administrative skills with attention to detail.
• Experience or ability to learn registration systems, financial transactions, and customer service.
• Ability to manage multiple priorities in a fast-paced camp environment.
• Proficiency or ability to learn Microsoft Office, camp management software, and financial tracking systems.
• Strong interpersonal skills to engage with families, staff, and vendors effectively.
• Willing to work a flexible schedule to include nights and weekends.
• This position requires excellent organizational and communication skills.
• Prior training and experience in high ropes courses and adventure/challenge programs is preferred but not required.
• Prior experience as a lifeguard preferred but not required.
• Willing to work a flexible schedule to include nights and weekends.
• Strong customer service orientation with the ability to relate well with a diverse set of camp customers.
• Ability to meet physical requirements of the job description. The YMCA will make reasonable accommodations for persons with disabilities.

Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training, as required