Scheduler, Operations

JOB TITLE: Scheduler, Operations

Location: North Fort Myers, FL

Work Hours: M-F 7:00am - 3:30pm

Our benefits include:

Company-wide annual incentive plan

Medical, vision and dental insurance

401(k) plan with a generous 6% company match

Company funded Pension Plan

On-site wellness/medical facility

Company paid Short & Long-Term Disability insurance

Health Savings Account with an employer contribution

Flexible Spending Accounts

Paid time off and paid holidays

Wellness program with financial rewards

Tuition reimbursement

Group life insurance

Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 245,000 members throughout a five-county service territory located in Southwest Florida. We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position is responsible for providing administrative support to and handling all aspects of scheduling planned for the Construction and Maintenance department. This position is expected to respond both during business hours as well as after business hours when on call, as needed.

Position Responsibilities

• Develop and maintain the daily, weekly, and monthly scheduling plans for new construction, customer requested services, maintenance (both customers requested and planned), trouble follow-up, company planned projects, customer projects, and PSC violations.
• Maintain department calendar.
• Ensures work is scheduled and executed timely.
• Responsible for the performance of assigned work in accordance with LCEC standards and practices.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Work in emergency storm situations (i.e. hurricanes) and work long hours (>12 hours per day) for many continuous days/weeks as needed.
• Prepares for and provides emergency restoration support as needed.
• Develop schedule plans based on the type of work and resources needed for job. Work will be scheduled according to labor resources available, labor resource criteria (crew size, type, training, etc.), vehicle availability, material availability, utility locating, re-staking, and customer service standard.
• Create planned outages.
• Support the life cycle of work requests with member incurred billing charges such as damage reports and pole holding.
• Process damage claims to ensure work is completed correctly and timely.
• Respond to all queries in a timely fashion and acts as first point of escalation - providing guidance and facilitating resolution of escalated customer/member.
• Takes ownership of customer/member issues until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers/members.
• Collaborates with other work groups to ensure desired customer/member experience.
• Demonstrates a commitment to continuous learning and development.
• Follows office safety guidelines.
• Supports corporate initiatives.
• Prepare working documents and written correspondence. Compile various reports.
• Reports job status details to operation center personnel and others as requested.
• Monitors various reports to ensure process adherence to achieve customer-related goals.
• Perform the tasks of the government inspection process and permits.
• Request and report on joint use activity by use of the NJUNs system (or other reporting system).
• Support and maintain the after-hours call out system (ARCOS and/or other reporting system) with updates and activities.
• Act as on call scheduler after-hours on a rotating basis within 6 months.
• Schedule, create work orders and follow ups for street light repairs, conversions and vegetation requests.
• Creates appropriate work order to complete streetlight follow-up work.
• Assists in reconciling work order materials, labor, and equipment to represent actual field construction.
• Assists in resolving errors and prepares for close-out of construction work orders in work management system.
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc.
• Maintain effective working relationships with employees and members at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.

Education

• High School Diploma or equivalent. (Required)
• College or technical courses in related field. (Preferred)

Experience - Step 1

• 2 Years clerical experience preferably in a Customer Service-related area, which included resolution of complex problems and escalations with customer accounts. (Required)
• 2 Years internal/external customer contact experience (i.e., resolution of complex issues). (Required)
• 2 Years experience entering and retrieving data from database. (Required)
• 2 Years technical experience (i.e., reading/interpreting maps, drawings, staking sheets, assembly unit systems, etc.). (Preferred)
• 1 Year general budget and accounting background. (Preferred)
• 1 Year scheduling work, labor resources, materials and/or vehicles. (Preferred)
• Experience using a work management software tool. (Preferred)
• Experience with quality/process improvement tools & techniques. (Preferred)

Knowledge, Skills, and Abilities

All Steps:

• Proficient with MS Office Suite (i.e., Word, Excel, and PowerPoint).
• Ability to demonstrate basic reading, writing & comprehension skills.
• Effective written & verbal communication skills.
• Demonstrate experience of acting with urgency.
• Ability to be on call 24/7 for up to two (2) weeks per month.
• Knowledge of electrical distribution facilities.

Step 2: In addition to step 1 requirements, individuals must be able to regularly demonstrate and perform the below tasks and competencies:

• Experience and able to perform independently in all areas within the department. (ex, service area, contractor, streetlight and appointment scheduling).
• Knowledge of scheduling resources to equipment with a general knowledge of job requirements as it relates to both.
• Intermediate knowledge and experience with MS Office or related software applications (i.e., Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS, etc.).
• Experience in LCEC work management tool (ex. NISC- Service, Financials, OMS, Scheduler, Staking, Mapviewer, etc.).
• Experience handling small projects.
• Experience training and presenting to others.
• Experience scheduling and providing work direction to others.
• Experience using two-way radio and after-hours notification system.
• Handles directional bore requests from all areas, including sketch attachments.
• Trains incoming line specialist and schedulers in the after-hours call out system (ARCOS).
• Assist contractors and LCEC employees in the reconciliation of invoices.
• Experience with process improvement and root cause analysis.

Step 3: In addition to step 2 requirements. individuals must be able to regularly demonstrate and perform the below tasks and competencies:

• Experience with proven efficiency of LCEC accounting rules as they relate to the work management closing process and ability to correct closing issues (As-Builts).
• Advanced knowledge and proficiency with MS Office or related software applications (i.e., Word, Excel, PowerPoint, Smartsheet, Dropbox, NJUNS, etc.).
• Experience with proven efficiency in a GIS system (ex. Mapviewer)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands:

Standing Occasionally,
Walking Occasionally,
Sitting Constantly,
Lifting Rarely,
Carrying Rarely,
Pushing Rarely,
Pulling Rarely,
Climbing Rarely,
Balancing Rarely,
Stooping Rarely,
Kneeling Rarely,
Crouching Rarely,
Crawling Rarely,
Reaching Rarely,
Handling Occasionally,
Grasping Occasionally,
Feeling Rarely,
Talking Constantly,
Hearing Constantly,
Repetitive Motions Frequently,
Eye/Hand/Foot Coordination Frequently.

• Working Environment: Frequently Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.