New

Salesforce Engineering Manager - Service Cloud

TEKsystems
$125,000.00 - $210,000.00 / yr
paid time off, tuition reimbursement, 401(k)
United States, Ohio, Columbus
Apr 05, 2025
Description The Software Engineering Manager, Salesforce leads agile technology teams and is focused on building and operating applications and systems for Safelite clients and consumers. The Software Engineering Manager is responsible for an application or application suite, including developing new features, enhancements, defect fixes, release planning, deployment, infrastructure, and production support. The Software Engineering Manager, Salesforce is a people first leader with a strong technical background, deep Salesforce platform knowledge in both Service Cloud and Marketing Cloud to adopt new technologies, establish and enhance development practice to deliver the highest degree of software quality while accelerating speed to market. The Software Engineer Manager will possess knowledge in leading agile practices, continuous development methodologies, driving automated test-driven development, and have a working knowledge of SaaS products, integration and architecture solutions. Responsible for significant areas of the Salesforce strategic roadmap. What You'll Do People leadership, associate engagement, associate development/succession planning, interviewing and hiring, performance management, and feedback; train, coach, and mentor team members on technical skills and soft skills Lead Salesforce agile development teams that encompass all roles including Dev, QA, SA and DevOps, ensure quality deliverables, and following Safelite SDLC; Act as the product/domain area subject matter expert when meeting with product owners, peers, business stakeholders, and Safelite leadership Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software) Collaborate with Safelite IT functions, including Cloud Engineering, Network, Infrastructure, and other application development teams Manage vendor product relationship, understand vendor roadmap, evaluate feature updates and serve as an internal consultant guiding and coordinating updates within the Safelite environment Collaborate with IT Senior Management to develop product, team direction, and vision that ensures alignment with business strategy Creates project and team staffing plans and determines resource needs based on budget, team workload, and project requirements Manages product team or project budget, shares budget status, and creates budget planning forecasts Establish monitoring and production support procedures; identifying gaps through incident root cause analysis (RCA) and planning improvements to application; improves operations documentation Performs other duties as assigned Complies with all policies and standards Additional Skills & Qualifications 4-6 years' Experience building and operating applications using Agile/Scrum methodology Experience building and operating applications using modern technologies like microservices and cloud-based platforms Experience with Salesforce Ecosystem of tools and processes Experience with management and supervisory practices; managing others and applying management principles to practical work situations Experience with managing others managing projects and programs Experience managing projects and programs Required 4-6 years' Experience managing project and product budgets Preferred Strong background in Salesforce Service, Marketing, Sales and Experience Cloud Platforms (High proficiency) Working knowledge Salesforce configuration and customization using Apex, Visualforce, Lightning Web Components, and REST/SOAP APIs. (High proficiency) C#, .NET, HTML/CSS/JavaScript, SQL and Database technologies (High proficiency) Strong familiarity with MuleSoft and Service Integrations (High proficiency) Release Management, CI/CD Pipelines, Azure DevOps (High proficiency) Extensive experience with CRM systems and Customer Communications using SMS and Emails (High proficiency) Deep knowledge of Customer Service and Call Center technologies and processes (High proficiency) Strong engineering background, experience designing and building large scale systems and services (High proficiency) Pay and Benefits The pay range for this position is $125000.00 - $210000.00/yr. What You'll Get Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. View all our health, wealth, and life offerings at www.safelitebenefits.com. Workplace Type* This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on Apr 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.