New

Sr. Director Customer Success

Altice USA
United States, California, Marina del Rey
Apr 05, 2025
Juice Media JuiceMedia.AI is the newest brand to our portfolio and here's the squeeze. Juice is an emerging outcome focused, omni-channel customer acquisition platform. We are a team built of our media traders, data scientists, engineers, product experts and growth marketers helping customers connect to their target audiences with a multi-solution product. We are headquartered in Los Angeles and we are continuing to grow our team. If you are interested in joining an organization with a start-up mentality, but the scale of a large enterprise- Juice is for you! Job Summary Reporting directly to the CEO and a member of the Juice Media Executive team, the Sr. Director/VP Customer Success will oversee the agency's client-facing consulting teams, acting as a senior advisor to key clients to drive client growth and retention. This key leader will also establish and develop best-in-class learning and development practices/programs to ensure all delivery team members are expert consultants adept at recommending and driving omnichannel media strategies for clients to grow their business and brand while contributing to the overall growth of the agency. Responsibilities Lead and manage all client-facing consulting teams. Develop and scaleprocess managementinitiatives across the firm. Overseelearning & development programsto upskill consulting teams. Ensure delivery teams meetKPIs for client satisfaction and operational efficiency. Act as a senior advisor to key client and drive thought leadership. Work closely with executive leadership to drivestrategic growth. Qualifications 15-20+ years in consulting with a focus on leadership and operations Proven track record inmanaging large teamsand multi-client engagements Strong background inorganizational developmentand training Experience leadinghigh-performance consulting teams Strong business acumen and experience managing P&L responsibilities Deep expertise in process management and performance optimization Excellent coaching and mentoring skills Experience at ad tech / martech / or digital marketing agencies We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$161,186.00-$230,265.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.