New

Technical Learning Specialist

Figma
parental leave, remote work
United States, New York, New York
33 West 23rd Street (Show on map)
Apr 08, 2025
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products - from start to finish. Whether it's consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone-comemake with us! We're looking for a Technical Learning Specialist to help upskill our support team in handling complex technical customer queries. As Figma continues to grow and evolve, this newly created role will be essential in developing and delivering training programs that empower Support Specialists to tackle technical issues with confidence and accuracy. You'll design and facilitate learning materials, collaborate with cross-functional teams, and analyze training effectiveness to ensure our support teams are well-prepared for a range of technical challenges. Your work will directly impact the ability to scale and enhance Figma's support, driving measurable improvements in team performance and customer satisfaction. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Create and execute learning programs to empower Support Specialists to handle complex and technical customer queries. Develop technical training materials, including presentations, labs, documentation, videos, and interactive modules. Partner with internal knowledge management teams to document processes, product and feature updates, and a holistic enablement strategy to ensure Support Specialists are informed and ready to solve customer questions. Assess training needs and knowledge gaps through analysis of Support performance and assessment strategies. Analyze training effectiveness through business-focused metrics like speed to solve, knowledge attainment, and customer satisfaction. Work closely with Product, Engineering, Sales, and other organizations to align enablement strategies with business goals and drive customer success. We'd love to hear from you if you have: 3-5 years of experience in a technical support or training role. Experience in authoring, delivering, and/or facilitating training on technical or SaaS products. The ability to prioritize competing requests to deliver results. The ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders. Strong written communication skills, with the ability to break down complex ideas into easily understood concepts. While not required, it's an added plus if you also have: Experience building and deploying training for a technical SaaS product. Experience using Figma products. Experience in fast-paced support environments. Exposure to working on a global scale. A unique assessment strategy to understand knowledge gaps and opportunities. Experience presenting high-quality training workshops to professional technical audiences. At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma's compensation and benefits are subject to change and may be modified in the future. You may view ourPay Transparency Policy by clicking on the corresponding link. Annual Base Salary Range (SF/NY Hub): $122,000 — $215,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.