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Helpdesk Support Specialist

TEKsystems
$16.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Mexico, Albuquerque
Apr 08, 2025
Description Client seeking onsite helpdesk support. Providing application support for one of their most high-traffic web-based applications. -Note: This work will be trained, experience in application support is a plus but not a requirement Candidate will be provided with an application manual to become accustomed to the application, like a white page document. This application houses over 27 templates that are submitted through the platform and gathers information from multiple sources. The types of calls/tasks this person may do to support this role include but are not limited to: -Reporting questions - validating if all information on a template is completed/investigating why information wasn't pulled based on data entry on a form -They'll learn the types of data the system can and cannot access to answer question -Field user calls about the application/its functions -Help End-users navigate different domains in the application Skills Help desk, Active directory, Support, Hardware, Troubleshooting, Windows, Customer service Top Skills Details 1.) 3-5 years of FORMAL helpdesk experience 2.) 3-5 years of desktop troubleshooting (MS Active Directory - resetting passwords, helping set up Outlook Accounts), installing printers and phone lines to a desktop) 3.) Experience with remote helpdesk support 4.) Experience supporting applications and troubleshooting desktop and web applications for end-users Additional Skills & Qualifications -This person will have a direct supervisor helping them and training them on the system -Candidate must be someone wanting to learn and who is intellectually curious. This will be very important for the application support role, as they want someone who is interested in learning their system to support their users. -need a reliable candidate who will be available and willing to learn and ask questions, if needed to advance their work and help end-users. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.