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End User Services Technician

TEKsystems
$25.00 - $29.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Groveport
Apr 08, 2025
Description The End User Services Technician serves as the secondary IT End User Services Support technician for the Groveport, Ohio location. This individual's primary responsibility is the ownership of tier-two through tier-three level troubleshooting of the environment and the forward-looking strategy and architecture of the desktop environment of tomorrow. This individual will focus on the maintenance and support of our back office and warehouse and floor computing environments, development and delivery of superior customer service initiatives. The individual will also provide support of the server and storage and network environment. Primary Duties & Responsibilities: List the main tasks Provide on-site support for at least 200 End-users in a rapidly growing environment Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc. Responsible for working and logging all support-related tickets into our IT instance of ServiceNow Work directly with Warehouse workers, Line Workers, Guests and Corporate and IT personnel daily Assist with the management of all IT assets Work on project/task-based work annually Continually work on updating and providing new documentation as needed Uphold and enforce company IT policies, securities and best practices Flexible schedule (including nights, weekends and some holidays) Skills* Windows OS, Office 365, Intune, ticketing system, RF scanners, Zebra printers, Warehouse experience, Distribution Center experience Additional Skills & Qualifications Candidates must have excellent communication and customer service skills. They are looking for someone who is hungry and wants to grow in their career. Pay and Benefits The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Groveport,OH. Application Deadline This position is anticipated to close on Apr 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.