Digital Product Owner I

Job Purpose:

Develop and direct digital products based on customer needs and technology. Primary point of contact on behalf of the customer to identify the product requirements for the development team and manage the prioritized set of customer requirements on the based on integrating Digital Experience roadmaps, project requirements, Line of Business roadmaps and voice of the customer feedback. Collaborate across company on vetting and testing approaches. Serve as liaison to IT; communicates with the product or project team to explain key requirements to be implemented and address any inquiries that come from the team or business partners.

Logistics:

This position is full-time (40 hours/week, 8 hours/day) Monday - Friday and is located at 4101 Percival Road in Columbia, SC in a fast-paced office environment with interaction throughout the corporation. There is the possibility for hybrid work once training is complete and performance standards are being met.

What You'll Do:

• Manages tasks in projects, a project team and/or leads multiple projects. Accountable for building and maintaining an updated and prioritized product backlog. Translates client needs from discovery into scope and defines project tasks or backlog items. Provides direction and support to product/project teams, motivating others to high performance. Tracks deliverables and progress of work towards agreed timelines for deliverables to ensure the health and progress of the holistic delivery roadmap. Adjusts and communicate changes to timelines with review of impacts and escalation as needed. Monitors trends against budget and timeline.
• Develops and directs digital strategies in outlined product area. Ensures digital experience roadmap is aligned to the Strategic 1 - 2-year product delivery roadmap. Researches competitive sites for industry trends in functions and features. Suggests areas of focus based on broad understanding of the business. Identify and recommend opportunities for improvement and efficiencies. Contributes to business case development and cost benefit analysis within their product scope. Brings though leadership and operates as a product management expert within the organization, teaching and mentoring peers around best practices and technical and market advancements. Acts as solutions expert for the business customers on all marketing technology associated with product, partnering with operational leaders to drive product utilization.
• Collaborates with Digital Experience staff and other internal areas including business customers, IT, operations, and marketing, as well as external vendor partners to ensure success. Works with internal areas and vendors to vet design, acquires approvals, validates testing approaches, and collaborates on communication development. Builds supporting relationships across the organization. Collaborates with resources to manage deadlines based on the requirements of the projects and resolve any roadblocks. Serves as a business side liaison to IT, on projects that include updates to infrastructure and user interfaces.
• Leads and fully optimizes methodology adoption outlined in product area. Maintains and model best practices on a set of tactical agile techniques in relation to work decomposition, planning, estimation, backlog tooling, status reporting. Tracks benefit realization on solutions that have moved to production, monitoring KPIs and incorporating feedback in future enhancements in the backlog. Designs and adjusts product and adoption KPIs as product matures and derives cascading metrics down through to the development and delivery activities. Leveraging backlog tooling software and/or other resources to provide metrics, status, and progress towards deployment.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree in a job-related field.

Required Work Experience:

• 8 years web, digital marketing or infrastructure and/or user experience/insight design and development.

Required Skills and Abilities:

• Proven effective leadership skills.
• Understanding of health insurance carrier operational and marketing processes and procedures.
• The ability to make independent business recommendations.
• Excellent presentation, customer service, and verbal and written communication skills, with the ability to effectively communicate with all levels of the company, up to and including Senior Management.
• Demonstrated critical thinking, research and analysis, and organizational skills.
• Thorough understanding of healthcare delivery systems.
• Thorough technical knowledge of user experience and usability best practices and methodologies.
• Demonstrates flexibility for adapting to both changing business and client needs, and a changing technical environment.
• Advanced analytical and research skills.
• The ability to interpret data and make appropriate recommendations.
• The ability to communicate effectively with all levels of the organization including technical and business staff.
• Strong conceptual problem-solving skills.

Required Software and Tools:

• Knowledge of Microsoft Office applications.
• Browser based design and graphic software.

We Prefer You to Have:

• Agile Project Management.
• Building or maturing successful products/programs.
• Delivering digital experiences via web or mobile.
• Experience in client facing roles.
• Project Management, broad understanding of Content Management Systems or Marketing Automation Platforms.
• Strong collaboration and communication skills (verbal, presentation, written).
• Inquisitive and always learning mindset.
• Results driven and adaptable.
• Product owner certification.

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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