Associate Manager, Direct-to-Consumer Operations

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method, Mrs. Meyer's Clean Day, Babyganics and Ecover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you're into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

We're seeking an Associate Manger, Direct-To-Consumer Operations Team Lead to drive digital operations and strategy for our growing house of brands. Reporting to the Director of DTC, this hands-on role collaborates across departments-Commercial, IT, eCommerce, Operations, Marketing, and Finance-to enhance efficiency, optimize fulfillment, and elevate the consumer experience.

This role oversees operations across a multi-node fulfillment network, ensuring seamless execution, cost efficiency, and scalability. The DTC Operations Lead will be responsible for holding our third-party logistics provider (3PL) accountable to their Service Level Agreements (SLAs) while driving continuous improvement initiatives to optimize fulfillment performance. Additionally, this role will work closely with the Marketing team and Direct-to-Consumer Director to ensure alignment in hitting both top- and bottom-line goals.

KEY RESPONSIBILITIES

1. Multi-Node Fulfillment & Supply Chain Optimization

• Manage 3PL relationships, ensuring they meet and exceed Service Level Agreements (SLAs).

• Analyze unit economics, fulfillment costs, and P&L to drive efficiencies.

• Develop tracking systems to enforce on-time shipment SLAs across all fulfillment nodes.

• Identify and implement cost-saving initiatives while improving service levels.

2. Inventory & Demand Planning

• Forecast inventory needs based on projected orders and demand trends.

• Maintain weeks-in-stock tracking across multiple fulfillment locations.

• Conduct inventory audits, reconciling discrepancies for accuracy.

• Ensure seamless execution of new and limited-edition product launches.

3. DTC Operations & Consumer Experience

• Oversee backend product setup in the Product Information System (PIM).

• Partner with Consumer Response team to optimize issue resolution & enhance consumer experience.

• Manage manual backorders and ensure timely fulfillment resolutions.

4. Performance Reporting & Continuous Improvement

• Develop tracking systems for key operational and supply chain metrics.

• Monitor and hold 3PL accountable to SLAs, including on-time delivery and cost per order.

• Leverage data insights to drive continuous process improvements across the fulfillment network.

5. Cross-Functional Collaboration

• Align DTC operations with organizational goals and drive execution across teams.

• Partner closely with Marketing and GM to optimize demand planning, promotions, and financial performance.

• Ensure seamless communication on stock levels, new product development (NPD), and discontinuations.

6. Market & Trend Analysis

• Proactively analyze eCommerce trends to maintain a competitive edge.

• Translate insights into strategic fulfillment and supply chain improvements.

Key Performance Indicators (KPIs)

• Order Fulfillment Efficiency - % of orders shipped on time (Target: 98%+)

• Order Defect Rate (ODR) - % of orders associated with a customer service inquiry

• Cost per Order - Reduction in fulfillment & shipping costs (YoY % decrease)

• In-stock Rate- Weeks of stock maintained per SKU (Optimized levels)

• P&L Performance - Contribution to margin improvement and support of revenue targets based on in-stock rate of key SKUs

• 3PL SLA Compliance - On-time shipments and service level adherence

• New Product Launch Efficiency - % of launches executed without delays.

REQUIRED EXPERIENCE YOU'LL BRING

• Bachelors Degree and 5+ years in Direct-to-Consumer (DTC) operations within the eCommerce industry

• Qualified candidates must be legally authorized to work in the United States without sponsorship

PREFERRED EXPERIENCES AND SKILLS

• Strong problem-solving, communication, and leadership skills.

• Experience in consumer products or direct-to-consumer brands.

• Strong initiative and drive - relentless, creative problem-solving ability when it comes to achieving a goal

• Data driven approach with excellent analytical, excel, and problem-solving skills; ability to translate metrics into actionable insights

• Strong systems operator who can learn new systems quickly to get things done, with attention to the "how" in addition to the "what"

• Ability to think strategically and roll-up the sleeves to get into the details

• Process and detail oriented with an ability to create and manage detailed standard operating procedures.

• Outstanding, direct communication skills - both oral and written

• Demonstrated relationship building and leadership across functions and levels

• Comfort with ambiguity and pressure from multiple stakeholders

JOB REQUIREMENTS

• Position is Full-Time, regular business hours, Monday-Friday

• Office work environment: San Francisco, CA office, remote work available one day a week

• Travel up to 10%

• Relocation is not available for this opportunity

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there's always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.