Student Account Representative

The University of Virginia's College at Wise is seeking an energetic, positive, and friendly Student Account Representative to join our team. This role requires excellent multitasking skills, attention to detail, and the ability to thrive in a fast-paced environment. As a key point of contact for students, parents, faculty, and staff, you will assist with account payments, deposits, and financial inquiries while providing outstanding customer service.

Key Responsibilities:

Daily Tasks:

• Process tuition, fees, room, meal plan, and miscellaneous payments to student accounts
• Handle college departmental deposits (e.g., bookstore, parking decals, pool and all other funds)
• Assist students, parents, faculty, and staff with payments and meal plan purchases
• Balance and settle daily cash work, including bank deposits (alternating weeks with another cashier)
• Distribute payroll checks and maintain refund check logs
• Maintain spreadsheets and ensure accurate record-keeping
• Assist with payment plans and monitor online payment transactions
• Answer phones, monitor emails, and respond to inquiries professionally
• File daily work and verify daily reports before submission
• Work with UVA WISE Foundation for Cash and Gift Deposits

• Reconciliation of accounts
• Assist with mailing student account statements

• Prepare and set up files for the new fiscal year
• Perform additional duties as assigned

Qualifications & Skills:

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic accounting or cashiering experience preferred (training provided)
• Proficiency in Microsoft Office (Excel, Word) and willingness to learn internal systems
• Positive attitude and ability to work effectively in a team
• Associate's degree or equivalent experience required

This position offers a great opportunity to gain experience in financial operations while working in a supportive team environment. If you are detail-oriented and enjoy helping others, we welcome you to apply for this position.

UVA Wise is an equal opportunity employer committed to excellence, affordable access, and unwavering support of a collaborative and diverse community. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

Employee fulfills duties as a "responsible employee" under Title IX of the Education Amendments of 1972. A Responsible employee includes any employee: who has the authority to take action to redress sexual violence; who has been given the duty of reporting incidents of sexual violence or any other misconduct by students to the Title IX Coordinator or other appropriate school designee; or whom a student could reasonably believe has this authority or duty.

UVA Wise is committed to helping the campus community provide for their own safety and security. The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at www.uvawise.edu/ASR. A copy is available upon request by calling 276-328-0190 or 276-376-3451.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.