Dealer Support Admin Rep I (Temporary)

Purpose of Role
Purpose of DSS Administrator: A DSS Administrator is responsible for the support of Channel partner customers and programs. Effectively resolving opportunities while nurturing relationships and protecting brand credibility.

Key Accountabilities Include
* Contribute to customer satisfaction and Yamaha's brand strength
* Support achievement of monthly sales budge, resulting in a positive influence on the corporate bottom
line
* Contribute to Channel Partner retention to maintain customer satisfaction and brand loyalty
* Support the value of loan procedures and auditing processes with focus on Department
Metrics/Compliance
* Support the reduction of organizational risk by supporting dealer set up and contracts protocol
* Ensure resolution of requests

Primary Responsibilities Include
* Process request for adjustment and reporting for administrative programs
* Process Administrative Order Type transactions
* Process dealer set up and maintenance requests while working with internal and external stakeholders
* Process loan management transactions
* Support internal and external stakeholders' inbound calls

Core Functional Competencies
* Brand Ambassador - Non marketing: Serve as a representative of the Yamaha brand
* Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
* Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports
that meet information needs and enable decision making
* Department Technology and Systems: Understand and can effectively use department technology and
systems to perform work
* Product Knowledge - Operations: Possess detailed knowledge of Yamaha's products and services

Qualifications
Ideal
* Experience with order processing/data entry
* Experience in Microsoft Office suite

Preferred
* Administrative procedure experience
* DocuSign experience
* Salesforce experience
* Experience working within a cross-functional, matrixed environment
* ERP system experience

Here's What Our Partner (TargetCW Temp Agency) offers for long-term temporary full-time status:

• Comprehensive benefits package including Medical, Vision, and Dental,
• Fitness Center reimbursement program
• 401K and 529 college savings
• Pet insurance discount

Compensation

• The hourly pay range for this role is $22.00-25.00. Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.