Payment Cashier

Presbyterian is seeking a part-time Payment Cashiers!

Presbyterian is seeking a Payment Cashier/Patient Access Advocate I is responsible for the primary registration of patient accounts, including self-pay, government, and commercial accounts, on the date of service for both scheduled and unscheduled visits. This role performs key registration functions such as updating demographic information, verifying insurance, collecting point-of-service liabilities, and documenting all required information in the ADT system.

The Payment Cashier ensures that all account information is accurate to support clean billing processes. A foundational understanding of Medicare (CMS) guidelines, along with other relevant compliance and regulatory standards applicable to Patient Access, is essential.

This role also emphasizes delivering the highest level of customer service during patient interactions and assisting patients and visitors with wayfinding as needed.

Part Time Required Need - Exempt: No
• Job is based Presbyterian Hospital
• Work hours: Varied Days and Hours 8 am to 12 pm.

Ideal Candidate:

6 months experience in healthcare setting or 1 year customer service background. Cashier is responsible for the daily reconciliation of all service-related payments recorded during their shift, as well as resolution of any payment discrepancies. No need to make any bank deposits.

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Basic knowledge in Microsoft Office Products

• Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters
  Encounter Components:
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
• Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.