Director of Business Development & Solutions Services

Job Title: Director of Business Development & Solutions Services

Supervisor: SVP of Revenue

Department: Sales

Salary Range: $125,000 - $175,000, based on qualifications and experience (Plus additional variable compensation)

Location: Remote - Preferred States: Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wisconsin.

Job Summary:

The Director of Business Development & Solutions Services will play a critical role in driving strategic customer engagements from presales to Customer Success, leading the Value Engineering, Solutions Implementation and Solutions Architect teams, and developing robust business value frameworks for TraceGains' SaaS solutions.

This individual will lead the Solutions Services organization to deliver value and solutions discovery workshops, develop and support sales with creation of data-driven ROI business cases and customer proposals, delivery of implementation and onboarding services, and the creation and management of a scalable and revenue-driving global professional services organization, focusing on delivery of customer data migration, systems integrations, and custom reporting solutions.

This is a global, remote role requiring travel to engage with enterprise customers and drive business development initiatives.

Essential Duties/Responsibilities:

Lead & Develop the Solutions organization

• Manage, build, and develop a global Solutions organization, including Value Engineering, Solutions Implementation and Solutions Services teams.
  
  
  
  • Value Engineering: Support sales and revenue teams, net new and expansion across all segments, with value workshops to uncover key business challenges, map current and future state processes, quantify business value, creation of data-driven ROI business cases, proposals for new customers, as well as working with Customer Success with evaluation and validation of current customer value delivered and potential expansion opportunities.
  • Solutions Implementation: Support customers with implementation of their solutions, ensuring a successful onboarding, accelerated time-to-value (TTV), and efficient and effective handoff to Customer Success.
  • Solutions Architects: Support customers with professional services focusing on enterprise-level data migrations, systems integrations and custom reporting solutions, including discovery workshops, creation of Statement of Works (SOWs), design/development, deployment, testing and go live, documentation and handoff of solutions to support. Also supporting Partners integrations and development.
  
  
  
  

Individual Value Discovery & Customer Engagement

• Lead structured workshops with enterprise customers to uncover key business challenges and required value data, map current/future state processes, and quantify business value.
• Develop comprehensive ROI models and business cases to justify larger SaaS and professional services investments.
• Partner with Sales & Customer Success to drive account expansion and enhance customer adoption of TraceGains solutions.

Professional Services Expansion

• Establish and scale a professional services team, with a focus on expanding implementation capabilities in leveraging Veralto's global infrastructure.
• Define and execute best practices for data migration, system integration, and enterprise software deployment.
• Oversee the development of standardized processes for seamless data migration and system integration across multiple platforms, including ERP, PLM, and supply chain systems.
• Expand custom reporting capabilities using primarily Microsoft BI, enabling customers to gain deeper insights from their data.
• Help Develop Quick Start packages deployed by TraceGains customer success managers that accelerate implementation and ensure long-term adoption of TraceGains solutions.

Customer Advocacy & Thought Leadership

• Work with Marketing to develop case studies and customer success stories that highlight ROI-driven outcomes and value delivery.
• Represent TraceGains at industry events, conferences, and customer engagements, positioning the company as a thought leader in compliance, ESG, and networked ingredient solutions.

Minimum Job Requirements:

• 8+ years of experience in business development, professional services, value engineering, or solution consulting within a SaaS or enterprise software environment.
• Proven ability to conduct business value assessments and develop ROI-driven business cases.
• Expertise in workshop facilitation for enterprise customers, driving solution alignment and adoption.
• Experience building and scaling professional services teams globally.
• Strong understanding of data migration, system integration, and implementation best practices.
• Familiarity with Microsoft BI and custom reporting development.
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to be a positive team player, willing to grow and change.
• Willingness to travel as needed for global customer engagements.

Why Join TraceGains?

• Opportunity to shape and grow the business development and professional services functions within a high-growth SaaS company.
• Work with a dynamic, innovative team dedicated to delivering tangible business value to enterprise customers.
• Play a key role in expanding TraceGains' global presence, particularly in Europe.
• Competitive compensation, benefits, and career growth opportunities.

If you are passionate about helping enterprise customers realize the full value of their technology investments and have a proven track record in value engineering, professional services, and business development, we encourage you to apply!

** Accepting applications until 4/25/2025 **

Why you'll want to join us:

Founded in 2008, TraceGains connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. On average, companies find 80% of their suppliers already on TraceGains Network, allowing them to connect and collaborate instantly.

Plus, we offer great benefits, including:

• Health, dental, vision, life insurance, AD&D, STD, and LTD coverage, supplemental (accident, hospital & indemnity, and hospital) coverage, paid parental leave, pet insurance, identity theft, and more!
• Fully remote work environment.
• Flexible paid time off available on your date of hire
• A 401(k) plan and company match for saving for your future

• Company Paid Volunteer Days
• Advancement opportunities and promoting from within

TraceGains provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be over the age of 18 and have proof of authorization to work in the U.S. for consideration.

TraceGains participates in E-Verify and will provide the federal government with your I-9 information upon hire to confirm that you are authorized to work in the U.S.

Employees interested in applying:

Please reach out to your HR Department for details.

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