Operations Team Leader

Aqua, Inc.
United States, Ohio, Midvale
Apr 11, 2025
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Are you looking for a fantastic career at Aqua? We have a fantastic opportunity for an Operations Team Leader at our Midvale, OH plant! The Operations Team Leader prioritizes and assigns the day-to-day operation. This position will ensure sufficient staff or contractors are assigned to complete both emergency and planned work, and that necessary equipment and goods are available to complete the tasks. ESSENTIAL DUTIES: (Primary Duties and Responsibilities) Prioritize and assign the day-to-day operations of technicians in the assigned area. Ensure sufficient staff or contractors are assigned to complete both emergency and planned work, and that necessary equipment and goods are available to complete the tasks. Reports directly to the supervisor in the area and may serve temporarily in the supervisor's stead if the supervisor is away on leave. Will serve as a short-term replacement for any subordinate staff. Will provide training to new staff on requirements of the position and will provide supplementary guidance to staff having difficulty meeting the requirements of their position. Will ensure subordinate staff are efficiently and effectively completing assigned duties. Will ensure subordinate staff are correctly using business software, including but not limited to Service Link, SAP, and Timetrack. Will review and approve time entry for subordinate staff. Will review the work of contractors and determine if work is completed effectively and efficiently. Will develop contractor business relationships to assist with completing utility field work. Will assist with Inventory Control and ensure inventory control procedures are followed. This position is expected to be field based with minimal time spent in the office. May be assigned as a fill-in facility operator of either water or wastewater systems. Performs other related activities as assigned. QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications) Preferred minimum of 3 years of experience in water and wastewater utility system operations/maintenance. A Valid U.S. Drivers license Minimum of a Class 1 Water Supply License KNOWLEDGE, SKILLS AND ABILITIES: (Examples below) Strong organizational and leadership skills are essential with the ability to manage multiple people and priorities. Excellent interpersonal skills with the ability to effectively conduct business with internal and external customers, contractors, utility companies, municipal, county & state authorities and represent the company with a professional presence. Proficiency with Microsoft Office applications. Will receive training to utilize Aqua's Customer Information System (Banner), SAP, Qlik, Service Link, Timetrack Must be able to articulate technical information from plans and specifications. A team player able to work effectively in a team fostered multi-tasking environment. Ability to temporarily fill-in as temporary operator for either water or wastewater operations. WORKING CONDITIONS/PHYSICAL DEMANDS: May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and /or poor ventilation atmospheric conditions. Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable) May be assigned to on-call field supervision duty. Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.