Infrastructure & Operations Manager

Responsibilities:

• Participate in overall long-term organization-wide business planning bringing current knowledge and future vision of technology and systems to our company
• Design, evaluate, install, maintain, manage, coordinate, and integrate network, server, storage and voice infrastructure components on-prem and in the public cloud required to support operations throughout the corporation on an enterprise and site-by-site basis.
• Provide technical and interpersonal leadership, promoting accountability, innovation and teamwork within the Corporate IT infrastructure team to deliver results.
• Work with other areas of IT to insure current and planned applications and databases are supported across the infrastructure.
• Determine best systems software and hardware configurations, ensuring hardware and software suitability.
• Maintain operating systems across all infrastructure components with current service packs and security packages.
• Monitor and respond to user problems using diagnostic/monitoring tools, identifies cause, recommend solutions, coordinate repair/resolution.
• Help develop and maintain up-to-date business continuity, including disaster recovery, documentation and procedures and incorporate business continuity needs in the design and configuration of system architecture.
• Work with vendors of assigned systems and equipment providers to ensure problem resolution and required level of support is provided.
• Participate in 24/7 Infrastructure Department on-call rotation.
• Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems or Networking or equivalent work experience in job related function
• 8+ years of experience in Infrastructure or Network services
• 3+ years of supervisory experience

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