Remote

Customer Success Manager, Carbon Mapper and CARB

Planet Labs PBC
parental leave, paid time off, tuition reimbursement
United States, California
Apr 14, 2025
Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: We are looking for a Customer Success Manager (CSM) to drive the success of our engagement with Carbon Mapper and the California Air Resources Control Board (CARB). This role is in direct support of the recently-awarded Satellite Data Purchase Project (SDPP) from the State of California. In this role, you will work closely with stakeholders to ensure they maximize the value of Planet's satellite data and analytics, supporting methane emissions monitoring, air quality initiatives, and regulatory compliance efforts. This position requires a strategic thinker with excellent relationship management skills, a passion for environmental monitoring, and the ability to translate technical capabilities into customer impact. This role will appeal to candidates who are passionate about sustainability, air quality, and climate resilience. This is a full-time, remote position based in California. Impact You'll Own: Serve as Planet's primary point of contact for CARB's SDPP, ensuring seamless collaboration with Carbon Mapper and other stakeholders. Drive adoption and effective use of Planet's data and analytics within CARB's methane emissions and air quality monitoring programs. Work cross-functionally with Product, Sales, and Technical Support teams to address customer needs and provide solutions. Conduct training, webinars, and workshops to onboard CARB users and enhance their technical proficiency with Planet's platform. Proactively monitor account health and provide data-driven recommendations to optimize CARB's workflows. Advocate for CARB's needs internally at Planet, influencing product roadmaps and future capabilities. Support contract renewals and expansions by demonstrating value and aligning Planet's offerings with CARB's long-term objectives. Track and report key success metrics, ensuring CARB achieves its regulatory and sustainability goals. What You Bring: 4+ years of experience in Customer Success, Account Management, or related roles, preferably in environmental science, geospatial data, or climate technology. Advanced understanding of remote sensing, methane emissions monitoring, and regulatory frameworks relevant to CARB's work. Excellent communication and relationship-building skills, with the ability to work with government agencies and technical teams. Ability to translate technical concepts into clear, actionable plans for non-technical stakeholders. What Makes You Stand Out: Understanding of Hyperspectral applications Experience with platforms like ArcGIS, QGIS, or Google Earth Engine Previous Program Management experience Experience with geospatial tools (e.g., GIS, QGIS, ArcGIS) and data visualization #LI-REMOTE Application Deadline: June 28, 2025 by 11:59 PM PDT Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Remote-friendly work environment Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range $90,080 — $112,560 USD San Francisco Salary Range $96,240 — $120,320 USD US National Salary Range $83,040 — $103,760 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.