Position Details
Position Information
| Requisition Number |
S4394P |
| Home Org Name |
Info and Instructional Technology |
| Division Name |
College of Veterinary Medicine |
| Position Title |
IT Support Technician |
| Job Class Code |
MA35 |
| Appointment Status |
Full-time |
| Part-time FTE |
1 |
| Limited Term |
No |
| Limited Term Length |
|
| Job Summary |
The Office of Information and Instructional Technology within the College of Veterinary Medicine at Auburn University is seeking a customer service- focused candidate to fill an
IT Support Technician position with our Helpdesk team.
The work for this position will range from generalist work to in depth technological support for the more narrowly defined field of Veterinary Medicine to include but not limited to consulting on routine technology solutions and technical support services to campus constituents to ensure timely problem resolution, system/data access, and optimal system performance. Provides support for desktop, mobile computing, and client/server technology to include, but not limited to, installing, and configuring computer hardware for clients, installing, and configuring software on computers, troubleshooting technology problems, and recommending hardware and software appropriate for its intended use.
The experienced individual may provide consulting on more involved and difficult technology solutions such as evaluating software packages for multiple departments and recommending the best application for the intended purpose or helping departments develop and implement a computer hardware life cycle replacement strategy. May oversee or provide direction to junior employees.
Formal AU title: Endpoint Support Associate |
| Essential Functions |
- Provides high-quality customer service through courteous and professional communication. Builds, supports, and maintains effective relationships with consistent follow-up and documentation.
- Provides technical support to the university community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel.
- Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.
- Provides basic to moderately complex consultation, support, and instruction for clients.
- Assists in the development of standard operating procedures and customer service guidelines.
- May assist with hardware and software evaluation or testing as part of the development of new and ongoing initiatives by supported constituent groups.
- Assists with the deployment of new applications, resources, and tools.
- Perform other related duties as assigned by the supervisor.
- May provide on-call support for designated systems or services.
|
| Why Work at Auburn? |
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle! |
Minimum Qualifications
| Minimum Qualifications |
- Bachelor's Degree and 0 years of Relevant IT experience
OR
- Associate's degree and 4 years of Relevant IT experience in a service environment or university setting
OR
- High School/GED and 8 years of Relevant IT experience in a service environment or university setting.
|
Minimum Skills, License, and Certifications
| Minimum Skills and Abilities |
- Basic understanding of the business environment of a large university system including its policies, and its operating procedures.
- General knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
- Ability to troubleshoot and resolve issues with voice communications And Knowledge of desktop ticketing systems.
- Excellent communication skills both written and verbal.
- Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms.
|
| Minimum Technology Skills |
|
| Minimum License and Certifications |
None required. |
Desired Qualifications
| Desired Qualifications |
- Understanding of university system policies, knowledge of IT concepts and terminology, desktop OS, network fundamentals, troubleshooting techniques, and excellent communication skills.
- Knowledge of university business environment, multi-site VOIP environments, computing technologies, strong customer service orientation, and ability to communicate technical concepts to a non-technical audience.
- Knowledge of the capability and uses of various multimedia systems, distance learning systems and audio-visual systems in the classroom setting.
|
Posting Detail Information
| Salary Range |
$41,940-$62,900 |
| Job Category |
Information Systems/Technology |
| Working Hours if Non-Traditional |
|
| City position is located in: |
Auburn |
| State position is located: |
AL |
| List any hazardous conditions or physical demands required by this position |
|
| Posting Date |
04/14/2025 |
| Closing Date |
04/28/2025 |
| Equal Opportunity Compliance Statement |
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (
EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their
website to learn more. |
| Special Instructions to Applicants |
|
| Quick Link for Internal Postings |
https://www.auemployment.com/postings/52713 |
|
Auburn
$41,940-$62,900
Apr 14, 2025