Technical Adoption Manager

While some may call it a trick, we know it's something more. At Cisco Meraki, "magic" is the result of our people's energy and passion. It's crafted by the innovation, collaboration, and drive of our team, who together build a dynamic community and empower us to address interesting challenges for our customers. We see it unfold as technology seamlessly integrates, challenges transform into intuitive solutions, and everyone is valued for their outstanding contributions.

At Cisco Meraki, we empower organizations of every size and industry to build seamless, impactful digital experiences for their customers and teams. Our innovative platform simplifies complex technologies, making them feel effortless-almost like magic. We thrive with a culture of collaboration, inclusivity, and flexibility. This approach enables us to create secure, accessible, and forward-thinking solutions that make a difference. By fostering an environment where creativity and diverse perspectives are celebrated, we help passionate individuals focus on what matters most: driving meaningful outcomes in an increasingly connected world.

Our diverse, forward-thinking team designs technology that allows customers to focus on what truly matters. We thrive in an environment that values bold ideas, embraces challenges, and prioritizes collaboration to help our customers reach their goals with confidence and clarity.

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As a Technical Adoption Manager, you will play a meaningful role in ensuring our customers understand, deploy, and adopt the Cisco Spaces OS. Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. You will be responsible for the deployment and success of use cases across a range of personas, environments, and verticals. You will work across different Cisco technologies to deliver use cases that include asset tracking, conference room utilization, and wayfinding.

• You will be the person responsible for deploying the Spaces OS for our customers
• Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
• Serve as the primary point of contact for customer communication to the Spaces BU during the engagement
• Collaborate with sales, engineering, and product teams to address customer needs
• Develop training materials to assist customers in using the platform optimally
• Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
• Maintain strong communication with customers, ensuring they are advised and supported throughout their journey

• Strong technical knowledge of Cisco networking and collaboration tools
• Existing knowledge of the Cisco Spaces platform and typical customer use cases
• Excellent understanding of how customers use digital platforms for various applications
• Outstanding communication and organizational skills
• Ability to set expectations with customers to propel them forward in their adoption journey
• Experience in training, creating documentation and other collateral, and customer support or management
• An in-person, practical approach to problem-solving with a strong sense of ownership

• Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
• Preferred: Experience deploying Cisco Spaces in a customer environment

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.