Web Operations Administrator

We seek a detail-oriented Web Operations Administrator to safeguard our web platforms, optimize user experiences, and support development teams. You'll manage user permissions, ensure web application security and quality, and test web apps and websites for bugs until resolved.

What you'll do:

• User and Security Administration:
  
  
  
  • Administer user permissions for custom web applications in close collaboration with the Product Development team
  • Manage user accounts and permissions across WordPress websites, WP Engine hosting dashboards, and the Malcare service in collaboration with website developers
  • Monitor and triage security alerts from the Malcare malware service, ensuring timely communication and escalation to the appropriate developers for necessary action
  
  
  
  
• Quality Assurance Testing:
  
  
  
  • Monitor and manage incoming reported bugs, prioritizing and assigning them to the appropriate developers for resolution.
  • Manage and perform manual quality assurance testing for custom web applications and WordPress websites in close collaboration with their developers.
  
  
  
  
• Compliance and Configuration:
  
  
  
  • Implement and update marketing promotional rules and configurations within relevant systems, adhering to legal updates and guidelines.
  • Gather, analyze, and report on accessibility metrics provided by website developers, ensuring compliance with accessibility standards.
  
  
  
  

What you'll bring:

• Basic understanding of HTML for troubleshooting and content management.
• Basic understanding of web application quality assurance principles.
• Ability to learn and adapt to new software and platforms quickly.
• Strong attention to detail and accuracy in managing user permissions, security alerts, and bugs.
• Excellent written and verbal communication skills for clear documentation and effective collaboration.
• Strong analytical and problem-solving skills to interpret user complaints, reproduce their reported bugs, and resolve technical issues.
• Proactive approach to learning new technologies and problem-solving.
• Effective time management and organizational skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Ideal Experience:

• Familiarity with WordPress, WP Engine, and Malcare platforms (or a strong aptitude to learn quickly).
• Familiarity with web hosting environments (e.g., WP Engine) and server management concepts.
• Knowledge of domain management and DNS settings.
• 2+ years of experience managing user accounts and permissions across various platforms.
• Understanding of security best practices for web applications and user data.
• Experience with security monitoring tools (e.g., Malcare) and incident response.
• Experience with bug management systems
• Bachelor's degree in Computer Science, Information Technology, a related field preferred, or comparable work experience.

This role will have an annual salary of $77,000 - $82,000.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children's Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.