New

ServiceNow Prac Lead IT- PCC

Connection
medical insurance, paid time off, 401(k)
United States, New Hampshire, Merrimack
730 Milford Road (Show on map)
Apr 17, 2025
ServiceNow Prac Lead IT- PCC Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Merrimack, NH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,what we do,who we are,why you should join us,performance,analysis,business development,experience,skills Full Time $117,692.00/Yr. - $153,000.00/Yr. Overview: What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. Working under the general supervision of the Sr Dir Process Optimization and Transformation, the ServiceNow Practice Lead plays a key role in developing and executing our strategy to establish and expand our internal ServiceNow practice. The responsibilities include strategy development, stakeholder engagement, solution delivery, team management, and platform evangelism to ensure successful implementation of ServiceNow solutions across the enterprise. Entity of type com.vizirecruiter.common.domain.model.Label with id: 2025 Entity of type com.vizirecruiter.common.domain.model.Label with id: 2024 Entity of type com.vizirecruiter.common.domain.model.Label with id: 16471 Responsibilities: Defines and executes the vision for our ServiceNow practice while driving utilization and best practices aligned with overall company goals. Builds strong relationships with key stakeholders, understanding their business needs and identifying potential ServiceNow solutions to address them. Analyzes business requirements and design ServiceNow solutions, including workflow optimization, integrations, and AI-driven solutions. Mentors a high-performing team of ServiceNow developers and administrators. Provides ongoing training and coaching to team members and stakeholders to enhance their technical skills and knowledge of ServiceNow. Reviews technical literature, attends meetings and training opportunities to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction. Performs all other duties or special projects as assigned. Entity of type com.vizirecruiter.common.domain.model.Label with id: 21 Requirements: Proven experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management. Proven experience in building and scaling ServiceNow practices or teams, including leading project execution, team oversight, and vendor management. Understanding of system architecture, integrations, Service Bridge, and development methodologies within the ServiceNow platform. Strong communications skills with the ability to effectively collaborate across teams and stakeholders in a large enterprise. Excellent problem-solving skills and ability to analyze complex business requirements.