Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)

THOR Solutions
medical insurance, dental insurance, life insurance, vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Rhode Island, Middletown
28 Jacome Way (Show on map)
Apr 19, 2025
THOR Solutions is actively seeking a junior-to-mid level NMCI and RDT&E Helpdesk Technician to provide technical support services to hardware and software systems for Code 34 of the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT), located in Middletown, RI. An ideal candidate will possess prior experience with the Navy Marine Corps Intranet (NMCI) and/or Research, Development, Test, and Evaluation (RDT&E) IT platforms, and with providing service desk-level technical support for related hardware and software assets. Typical responsibilities include: Provide technical support services for all Code 34 hardware and software packages in use at NUWCDIVNPT by interviewing customers, diagnosing and responding to a wide range of IT related issues, and escalating the issue to a higher support level if necessary. Act as first responder and primary dispatch for all facets of IT services, including application support, hardware support, unclassified and classified networks, file server and print services, domain access, AIS Information Security, telephones, and government issued cellphones. Submit Code 34 RDT&E DADMS software inventory updates to Code 10. Provide Code 34 RDT&E software license maintenance, including the installation of software license keys provided by the Government for use on Code 34 RDT&E and NMCI systems. Perform updates to the Code 34 SharePoint Online site pages. Monitor the performance, capacity, availability, serviceability, recoverability of all system assets across NUWCDIVNPT Code 34 and any servers where Code 34 has a presence. Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems. Location: Full time onsite at Naval Undersea Warfare Center (NUWC) in Newport, RI. Typical Physical Activity: Primarily desk/computer work in an office environment. May involve: repetitive motion. May also require physical activity including lifting/moving computer & server hardware assets, setting up workstations, laying network cable, and supporting other IT infrastructure activities. Existing Secret Security Clearance Required: This position requires an existing DoD Secret security clearance. A qualified candidate will already possess an Active or Interim Secret security clearance. A strongly qualified candidate with relevant NMCI/DoD experience but no current security clearance may be considered. Required Knowledge, Skills, and Abilities: Qualified as a DOD 8140 Policy Cyber Workforce (CWF) Technical Support Specialist (411) Basic or Intermediate. To qualify, must possess at least one of the following: Bachelors of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or similar, from an ABET accredited or CAE designated institution. OR, possess one or more of the following certifications. Proof of active/current certification must be provided prior to a job offer being extended: CompTIA A+ CompTIA Network+ Certified Network Defender (CND) CompTIA Security+ GIAC Foundational Cybersecurity Technologies (GFACT) At least two (2) years of relevant professional experience with providing information technical support services at a helpdesk/service desk level, or similar. An ideal candidate's experience will have been obtained in a Navy/DoD/Federal environment. Proficiency with common productivity software including Microsoft Office. Strong communication skills, and the ability to interact with contractor, government, and active-duty military personnel. Benefit Offerings: Along with competitive pay, THOR offers a comprehensive benefits package including: Paid Time Off Paid Holidays 401(k) with employer match Medical Insurance (3 plan options) Dental Insurance (2 plan options) Vision Insurance Plan Healthcare and Dependent Care Flexible Spending Accounts Commuter Benefits Basic Life, AD&D, short-term and long-term disability insurance Supplemental life insurance Pet Benefits Legal resources ID Theft benefits Employee Assistant and Work-Life Program Voluntary Leave Transfer Program Tuition Reimbursement Employee Referral Program Please be aware that many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Founded in 2009, THOR Solutions, LLC (THOR) is a rapidly growing Center for Veteran's Excellence (CVE) verified Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security, federal civilian agencies and commercial maritime industry, worldwide. THOR provides innovative and tailored expertise in multidisciplinary engineering, project and program management, business and financial management, technical support, integrated logistics support, training support, fleet support, corporate operations support, assessments and studies. THOR is privileged to deliver service solutions to the nation's most complex military, public sector and industry challenges. THOR is proud to be an Equal Opportunity Employer, including veterans and individuals with disabilities. THOR considers all qualified applicants for employment without regard to legally protected characteristics. This policy applies to all terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part the employment selection process, please contact us at recruiting@thorsolutions.us or (571) 215-0077.