Customer Service Representative II

Hourly pay rate: $22.27 - $31.80

Shift Schedule: Tuesday - Saturday, Day Shift

YOUR ROLE

Summary: Moves product and material using several sources of manual or equipment operation. Verifies information, prepares orders and completes appropriate documents; typically involves more complex equipment, multiple cells or operations, and advanced or non-standard requirements.

WHAT ARE YOU GOING TO DO?

• Responsible for a wide range of activities that drive exceptional customer experience.
• Facilitating customers shipping request and coordinating it throughout the CEVA organization.
• Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Focus is with external and end customer contract.
• Providing a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer service.
• Reviewing, completing, and processing various degrees of documents and databases regarding orders, shipments, and requests.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfilment, planning, timing, status, and confirmation.
• Assisting in the review and implementation of customer service policies, practices, and programs to meet organizational, operations, and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receiving guidance and direction or escalates when required.
• Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.
• Ensuring costing of services, profitability of shipment, within the timeframe consistent with company policy.
• Communicating with co-workers to provide and receive direction.
• Performs other duties as assigned.

WHAT ARE WE LOOKING FOR?

• High School or secondary school, or equivalent education and experience if often accepted.
• Three to five years of related experience in Ocean services or operational area.
• Intermediate knowledge of customer service principles and practices.
• Analytical skills and good service orientation. Intermediate understanding of basic office software (MS, CRM, tracking and tracing logic).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.