Training Services Manager

This is a leadership position accountable for guiding a small training services team to deliver impactful learning materials to users of the University of Minnesota's HR Systems. This role offers a unique combination of a supervisory and leadership opportunity coupled with the chance to work directly as a professional instructional designer. This position will be responsible for designing engaging and effective learning experiences in a variety of formats to support users of the HR systems at the University of Minnesota.

This is a hybrid position.

POSITION DESCRIPTION:

HR Systems Training - 60%

• Develops the training strategy and oversees HR systems and process training.
• Applies adult learning theory and evidence-based instructional design practices to all training materials and delivery methods.
• Oversees training course development, design, and delivery, including enrollment strategies, alignment of prerequisite training pathways, auditing frameworks for training records, and the continuous improvement of learning materials to support organizational goals.
• Develops and continuously enhances engaging learning resources and system guides using a learner-centered approach.
• Partners with subject matter experts to explore new and existing HR technologies, creates relevant learning solutions, and ensures timely, accurate updates to training materials that reflect evolving user needs.
• Initiates, leads, implements, and evaluates training projects.
• Maintains knowledge of training industry best practices and how to apply them to the HR technologies training strategy.

Leadership - 30%

• Manages a team of instructional designers and other learning professionals, including assigning projects and tasks, monitoring workloads and resources, providing ongoing feedback and development, and delivering performance reviews.
• Provides strong, dynamic leadership that coaches, mentors, develops, and guides team members to deliver results against a defined scope of work that includes measurable goals and employee development

Other - 10%

• Perform other duties as assigned by the Director of Workforce Data Management and Senior Leadership.
  

Required Qualifications:

• BA/BS in Human Resources, Adult Education, Instructional Design, or related field, plus at least six years of experience.
• Demonstrated experience with instructional design, training, user support, and technical writing
• Experience creating technology-related support documentation
• Strong management, relationship-building and coaching skills
• Strong interpersonal, written, and oral communications skills and the ability to communicate effectively with multiple and diverse constituencies

Preferred Qualifications:

• Experience working with a human resources management system (HRMS)
• Experience managing multiple projects in complex environments
• Experience designing and managing training programs in a Learning Management System like Absorb, Sana, Canvas, or Moodle
• Experience with design and authoring tools, including Adobe Captivate, Articulate Storyline, Camtasia, and the Adobe Creative Cloud applications.
• Experience maintaining web content via Content Management Systems like Drupal

Pay Range: $82,500-$93,600 annually; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. Please attach a current resume and portfolio to your application

The position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).