Senior Infrastructure Administrator

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation:

The anticipated base pay compensation range for this position is$85,300.00 to$142,200.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

We are seeking an Infrastructure Administrator to join our team and enable solutions to keep Grainger working while providing great customer experience and the means to stay ahead of the competition.

As an InfrastructureAdministrator, you will be deploying, configuring, and managing commercial, off-the-shelf (COTS) client-server applications at Grainger. We have several mission critical third-party applications that support Grainger's overall operations including warehouse management, audit, accounts payable & receivable, cash processing, credit card tokenization, address validation, branch and DC (DISTRIBUTION CENTER) printing, asset management, license management to name a few.

We keep applications running with the goal of providing our business partners with stable applications all while working toward continuous improvement and automation.

You will:

• Provide advanced Level III system administration support for various applications including installation and maintenance.

• Triage, coordinate or escalate a variety of support issues while assisting in identification of root cause.

• Work with Frontline Operations and the Command Center to resolve escalated issues and ensure appropriate documentation is in place to enable first call resolution.

• Developrobust monitoring to ensure application and infrastructure is in good health (e.g., Disk usage, CPU/Memory usage, Performance, etc.).

• Ensure operational adherence to key standards and repeatable processes such as Change, Problem, Incident and Request Management.

• Assistin the designs & development of solutions and automation.

• Provideoutstanding customer service while indirectly leading the team.

• Facilitate resolution of complicated issues for various technical disciplines.

• Provide guidance by prioritizing, analyzing, and tracking recommended process improvements to increase our efficiency.

• Provide 24x7 support on a rotational basis for off hour support needs.

You have:

• Bachelor's degree in Computer Science, Engineering, or other relevant technical discipline experience

• 1+ year experience in automating solutions to remove repetitive problems/tasks.

• Experience with Windows & Linux Server Administration, to include services, and technologies (Active Directory, LDAP, DHCP, DNS, IIS).

• Experience in life cycle management and support tasks for on-prem, virtual, and cloud (AWS) servers.

• Proficient with various UNIX / Linux shell scripting (e.g., sh/ksh/bash/csh/tcsh) and other scripting and automation tools/languages like Python, PowerShell, Ansible, etc.

• Understanding of Windows and Linux security, vulnerability management, and system hardening.

• Understanding of Relational Databases, including Oracle and MS SQL Server.

• Strong knowledge of standard network architecture and understanding of TCP/IP.

• Understanding of windows security and users/groups management.

• Understanding of SSL certificates, functionality, and best management practices.

• Understanding of monitoring tools and monitoring strategies to monitor and alert on applications using Splunk and Zenoss tools.

• Curiosity to understand how things work from the ground up, seek different points of view, find better ways to solve problems while embracing the continuous improvement notion

• Experience in high pressure situations which require quick response and resolution to production problems.

• Experience coordinating events and issues between multiple technical and business teams.

• Experience balancing multiple priorities while delivering assignments on time and within budget in a fast-paced environment.

• Experience in building relationships, working with, and communicating with all levels of the Organization.

• Expert analytical skills and ability to provide direction across teams.

• Passion for research, evaluate, and test new IT (Information Technology) technologies, trends, and solutions.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.