Operations Manager
 Sun Coast Resources, LLC | |
 United States, Texas, Harlingen | |
 Apr 22, 2025 | |
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TITLE: Operations Manager LOCATION: Harlingen, TX POSITION REPORTS TO: Terminal Manager, South Texas WAGES: Commensurate with skills and experience Job Objective: Sun Coast Resources LLC, a RelaDyne Company, is seeking a hands-on and service-oriented Operations Manager to lead the day-to-day operations of our Harlingen, Texas distribution center. This position is responsible for overseeing delivery execution, site operations, safety compliance, and customer service. The ideal candidate is a hands-on leader with strong operational expertise, the ability to develop high-performing teams, and a commitment to delivering exceptional service to our customers. RESPONSIBILITIES: * Oversee all aspects of daily operations, including fuel/lubricant deliveries, fleet coordination/maintenance, inventory control and DOT compliance * Represent Sun Coast and company values in all customer and employee interactions * Serve as the central point of contact for all customer issues involving drivers or deliveries, ensuring a high level of customer service and timely resolution * Respond to and resolve on-site delivery issues, including spills or cross drops; perform root cause analysis, coordinate appropriate response personnel, and communicate resolution plans to the customer * Conduct new customer site evaluations, assess delivery conditions, document site-specific requirements, and update account notes accordingly * Lead internal driver review meetings related to incidents, in collaboration with the driver management team * Monitor and document driver concerns, delivery site issues, and operational obstacles, providing timely feedback and support * Partner with the driver management team to determine and administer corrective actions as needed for safety, policy, or performance violations * Enforce DOT compliance, safety protocols, and company policies; provide ongoing coaching and guidance to promote a culture of safety * Assist with driver recruiting efforts, including interviews, road tests, and coordination of pre-employment drug testing * Work closely with Sales to ensure operational readiness in meeting customer demand and delivery commitments * Ensure operational alignment with financial goals by working with the Terminal Manager to understand P&L drivers, EBITDA, and cost management strategies * Identify and implement process improvements to increase efficiency, reduce waste, and elevate customer satisfaction * Maintain accurate records, reports, and documentation related to safety, compliance, and performance metrics * Promote a positive, accountable work culture by leading, mentoring, and developing site personnel * Maintain a qualified driver status in accordance with DOT regulations, including valid CDL and current loading cards * May be called upon to assist with deliveries, including safely operating company vehicles and transporting products as needed * Perform other related tasks as assigned by the Terminal Manager or company leadership REQUIREMENTS: * Locals only please, must live within 60 miles of the terminal * 2+ years of operations leadership experience in fuel, lubricant, or related industrial distribution * Basic knowledge of Microsoft Office programs * Active Class A CDL with Hazmat/Tanker endorsement, good driving record, and ability to maintain DOT compliance and qualifications required * Proven experience managing site operations, leading teams, and maintaining strong customer relationships * Experience handling field incidents, customer escalations, and safety investigations * Strong organizational, communication, and leadership skills * Ability to travel, work weekends and overtime when necessary LEADERSHIP REQUIREMENTS: * Ability to provide employees with feedback, performance standards, clear instructions, and expectations * Ensure employees have the tools and resources to do their job * Coach and guide team members while assessing strengths and opportunities * Ensure there is two-way communication with all team members * Providing a positive and effective work environment PREFERRED: * Bilingual Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability. | |