New 
Customer Service Representative
 TEKsystems | |
$18.00 - $20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Missouri, O Fallon | |
 Apr 23, 2025 | |
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*Description*
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's billing issues, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities * Provide timely customer service to incoming telephone calls in an automated call delivery environment * Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome * To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners * Effectively navigate multiple systems (will be trained on internal systems and applications) to research, analyze and resolve customer inquiries * Work effectively in a team environment using professional interpersonal and communication skills * Utilize basic understanding of product & process guidelines * As business priorities change, support other teams and process transactions as needed * Complete assignments and other duties as assigned Hours: Will be assigned a shift between 8am-7pm CST *Additional Skills & Qualifications* * 1-2 years of experience in a call center environment * High School Diploma * Maintain performance standards within a fast-paced environment of customer service principles and practices * Strong data entry skills are required *Pay and Benefits* The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in O'Fallon,MO. *Application Deadline* This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |