Donor Operations Supervisor

Inova Blood Donor Services, located in Sterling, is looking for a dedicated Account Manager to join the team in supporting the Washington DC area. This role will be Full-time Day Shift: Days and Hours will vary.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Donor Operations Supervisor Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Establishes, reviews, and revises performance standards for assigned staff, interacting appropriately to set goals; Communicates expectations and provides feedback; In conjunction with the leader, completes performance evaluations, employee relations, and needed disciplinary activities.
• Provides assistance with personnel management for staff to include timecard maintenance, scheduling, staffing, PTO requests, compliance, and other administrative matters.
• Facilitates strategies to enhance employee satisfaction. Provides information regarding professional growth and development opportunities.
• Serves as a primary point of contact for staff in the department. May instruct, train, and oversee the work of other employees with leader oversight.
• Performs administrative responsibilities necessary to comply with Inova Health System, Blood Donor Services, FDA, AABB and CAP policies, procedures, standards, and regulations.
• Collaborates on performance reviews and team member counseling, coaching. Monitors collection staff to ensure successful collections and operations on blood drives and fixed sites through weekly visits.
• Other duties as assigned.

Additional Requirements:

• Work Schedule: Day Shift: Days and Hours will vary
• Education: Associate's degree
• Years of Experience: 3 years of office experience required.
  
  
  
  • 4 years of experience working at a Blood Donor Center preferred
  
  

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