Sustainability Coordinator, Water & Waste

At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from waste quantification and diversion to water assessments.

In this role, you will work directly with a client's sustainability team supporting strategic and tactical waste program management, waste diversion optimization and water use minimization goals, targets, and applicable initiatives. As a member of the JLL Sustainable Operations team, you will ensure our sustainability services are effectively and efficiently delivered. You will act as an accelerator enabling our client to increase engagement across stakeholders, progress towards stipulated goals, and realize success with building performance improvements. You will ensure program integration and implementation across business/functions throughout the real estate lifecycle to achieve scope of work delivery and goals. This role requires strategic implementation, leadership, and a programmatic approach to embed sustainability thinking and practices into

real estate functional aspects (e.g., fit-outs, occupancy, maintenance, experience, etc.).

This position is a hybrid role (2 days a week in office) requires in office presence in McLean, VA, Plano, TX or Richmond, VA and may require periodic travel.

What this job involves

• Developing, implementing, and optimizing a waste optimization and water use minimization program in direct collaboration with the client's sustainability team

• Robust, proactive communication, driving innovation, integration of feedback to assist in the removal of roadblocks, and leveraging opportunities

• Strategic decision-making by leveraging data tracking and monitoring

• Working cross-functionally across JLL teams to achieve success with waste, water and sustainability initiatives aligned with the scope of work

• Program implementation and accountability including ongoing coordination of waste minimization and water reuse initiatives, monitoring and report outputs, and ownership of client relationship

• Leveraging client tools and applicable in-house JLL tools and processes for problem-solving as well as identifying and securing alternative tools as needs arise

• Understanding the implementation of sustainability across the life cycle of commercial real estate, including a strong understanding of critical stakeholder roles

• Collaborate with stakeholders to track and report on metrics including but not limited to waste generation/disposal/diversion/reuse/reduction, water consumption and compliance metrics

Key responsibilities include:

• Take ownership of, and improve upon, a multi-faceted waste reporting and water management program

• Lead the implementation and continuous improvement of waste generation minimization, landfill diversion optimization, as well as water use minimization initiatives across the client's real estate portfolio including development of relevant tactical and strategic plans and activities, including but not limited to:

• Waste stream identification

• Waste stream diversion (elimination/reduction/reuse/recycling/etc.)

• Water harvesting

• Water recycling

• Invoice assessment for water, sewer and waste invoices

• Credit assessment for water, sewer and waste invoices

• Conduct investment grade water and waste audits as needed

• Provide estimated cost savings reports/business case recommendations associated with the above

• Provide strategic direction and guidance on ways to effectively and efficiently implement sustainability services that meet client expectations, including development of annual and multi-year tactical and programmatic plans and reports, including opportunities to include in capital planning and utility rebate initiatives

• Meet client waste and water objectives and relevant key performance indicators and ensure processes for monitoring and measuring performance are transparent and reported

• Establish strong working relationships with other JLL workstreams (technology, finance, projects, IFM, EHS, consultants, and procurement) to deliver against KPI targets, elevate the sustainability mission and objectives, and drive implementation where most organic within the business

• With cross-functional view, effectively manage changes in partnership with stakeholders, which have the potential to impact sustainability objectives

• Work in direct collaboration with data analysts to confirm data integrity and accuracy including quality control checks

• Partner with internal and external stakeholders to determine upstream opportunities for waste reduction

• Speak to topics such as Scope 3 emissions and embodied carbon as it relates to waste

• Understanding of current drivers with respect to waste, including local state federal and global regulations, pending legislation, external reporting requirements as well as global waste trends

• Work with internal and external stakeholders to develop policies and procedures for waste reduction and reuse for real estate settings and operations, including large global portfolios and both owned and tenant controls

• Improve upon processes and procedures for waste data collection and monitoring to support data analytics. Ensure adherence and on-going tracking of results

• Monitors financial performance of all waste initiatives. Work with team to track and improve performance with proactive use of data

• Responsible for vetting and supporting innovative strategies including zero waste, zero waste certifications, reverse logistics, vendor takebacks, donation and reuse models

• Research and stay current on industry trends and related regulatory issues to enhance the program, educate, and train teams of associates and subcontractors

• Leverage the broader JLL Sustainability Platform

• Track and communicate success stories to ensure a high level of awareness and engagement is achieved with regard to the overall sustainability program

• Demonstrate innovative thinking and proactive management in bringing new ideas and solutions to the services delivery, and ensure they are rolled out effectively

• Develop and enhance systems and processes for delivering best practice sustainability performance and use of utility/sustainability management systems for monitoring and/or reporting purposes

• Provide SME input and own program components (e.g., content development, maintenance) related to SME area

Sound like you?

Requirements - Essential

• University degree (Science, engineering, mathematics, or other related fields)

• Minimum 3 plus years' experience in the water assessment, waste tracking and reporting, sustainable operations, engineering of commercial buildings, building science, or related field

• Technical understanding of common waste and water generation, reuse, diversification and utilization systems

• Understanding of HVAC, electrical, mechanical, and building automation systems and their impact on sustainability goals preferred

• Understanding of basic waste services, assets/equipment/technologies, common downstream processing/landfill diversion solutions preferred

• Well versed in various water use efficiency rating systems such as EPA Water Sense Labels, IGBC Net Zero water rating system WELS, etc.

• Understanding of Zero Waste certifications/validations such as GBCI's TRUE Zero Waste certification, strong preference for Zero Waste certification project management experience

• In depth understanding of waste diversion strategy, water use intensity and Greenhouse Gas Emission scopes and reporting

• Operations experience in large multi-dimensional organization with focus on operations management, productivity, or engineering excellence and embody a bias for action

• Strong communication and cross-collaboration skills, and ability to coordinate effectively with various stakeholders

• Demonstrated experience in influencing cross-functional teams including development and delivery of presentations and trainings

• Excellent ability to build relationships with clients and their internal teams

• A strong track record of strategic integration of sustainability into organizations' operations

• Experience working in a collaborative way with clients and other stakeholders to develop and implement ambitious and robust sustainability programs, including tactical plans, processes, roadmaps, and procedures

• Proven project management experience and excellent communication skills

• Attention to detail and accuracy in written and numeric work

• Ability to obtain buy-in and engagement from employees at all levels

• Passionate about working towards a sustainable future

• Experience in utility data analytics

Requirements - Desired

• Advanced degree

• Experience working with corporate clients, commercial property, property managers and an understanding of the landlord and tenant relationship is desirable

• An excellent understanding of the advanced energy and sustainability issues for corporate occupiers of real estate including, but not limited to: circularity, resource preservation, biodiversity, climate risk, health & wellbeing, and social value creation

• Advanced experience with water utility and waste data analytics

• TRUE Zero Waste Advisor accreditation

Behavioral Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

• Helps others - Builds relationships, actively collaborates, helps others succeed

• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient

• Business first - Focuses on customers and clients, business/financial acumen

• Inspire - Inspire others, creates services strategy and supporting tactical plans, energizes others