Manager, Patient Lodging & Support Services

The Rector & Visitors of the University of Virginia
$91,312.00 - $146,099.20 Annual
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Apr 23, 2025
Oversees the operations of the lodging and patient assistance supportive services programs designed to support and reduce barriers to care for patients and their families at UVA Health University Medical Center. The lodging programs plays a vital role in freeing up inpatient beds. This role ensures access to accommodations for patients and families traveling long distances for medical treatment, patients who are ready for discharge but need to stay close to the hospital, and patients who need to be closely monitored in a supportive, non-clinical setting. This role includes the management of a hospitality house and oversight of contracted hotels, as well as all aspects of patient and family assistance supported through philanthropy. The manager is responsible for ensuring an exceptional guest experience, managing day-to-day operations, supervising staff, and increasing awareness of this resource-fostering relationships with community partners and donors to support the growth and sustainability of the programs. Program Oversight: Manage all aspects of the hospitality house and other supported lodging programs, ensuring smooth daily operations and a welcoming environment for patients and their families. Manage all operational aspects of philanthropic financial assistance for patients and families. Oversee and manage hotel contracts, ensuring the availability of high-quality lodging options for patients and families. Develop and implement policies, procedures, data tracking, and protocols to ensure the efficient operation of the program. Manage referrals, coordinate reservations, and ensure patient needs are met in a timely manner. Create and maintain relationships with medical staff to promote awareness of the programs as a resource for patients and families. Staff Supervision: Recruit, train, and supervise a team of staff and volunteers. Provide coaching and guidance to ensure high-quality service and a compassionate, patient-centered environment. Operations Management: Oversee the financial and operational aspects of the programs, including budgeting, inventory management, and maintenance coordination. Ensure compliance with safety and health regulations, including infection control and emergency protocols. Collaborate with external partners (hotels, vendors, and the like) to ensure high standards of service and cost-effective operations. Continuously seek feedback from guests and hospital staff to improve and enhance the lodging experience. Foster relationships with community partners and donors to support the growth and sustainability of the programs. Position Compensation Range: $91,312.00 - $146,099.20 Annual MINIMUM REQUIREMENTS Education: Bachelor's degree in hospitality management, healthcare administration, or a related field (or equivalent work experience). Experience: 3-5 years of experience in hospitality, lodging management, or healthcare-related services. Experience supervising staff required. Strong interpersonal and communication skills, with a focus on delivering compassionate, patient-centered care. Ability to manage multiple priorities in a fast-paced environment and work collaboratively across departments. Licensure: None required. Skills: Proficiency in Microsoft Office Suite; experience with hotel or lodging management software is a plus. This position may require evening, weekend, or on-call hours to ensure the program operates 24/7. Occasional travel to partner hotels and community meetings may be required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experience. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.