Director, Financial Operations

Dir Financial Operations

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
The Director of Finance Operations is responsible for leading the finance operations team including third-party invoicing, billing, collections and client services. This role will provide strategic direction and oversight of front-end revenue cycle work processes and outcomes. This role may oversee revenue policies and procedures, including billing for revenue generation.

What you will do

• Lead, motivate and develop financial operations team to drive top talent and engaged associates. Create and implement staffing plans to ensure optimal workload distribution, balancing team capacity with operational demands to achieve efficiency and high-quality outcomes.
• Manage service delivery of financial operations teams and processing, ensuring seamless and efficient operations. Develop and adjust robust metrics to monitor staff productivity and quality, setting clear expectations and drive accountability.
• Lead continuous improvement initiatives related to system efficiencies, operational process changes, including designing and implementing reporting, analytics, and KPIs to drive decision making.
• Provide strategic guidance and support to the finance operations team in adopting and adapting to new systems, ensuring smooth transitions and minimal disruptions. Monitor the performance of implemented systems and processes, making necessary adjustments to maintain optimal functionality and address emerging needs.
• Establish and build productive relationships with key stakeholders in Solutions, Sales, Technology to support collaborative efforts and strategic alignment.
• Budget and forecast bad debt reserve
• Ensure regulatory compliance and governance controls within Financial Operations, maintaining adherence to relevant standards, laws and client agreements.

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• 7-9 years Required

Knowledge, Skills and Abilities

• Ability to think analytically and creatively while maintaining an intense attention to detail
• Influence & people leadership skills
• Uses innovative problem solving and critical thinking approaches to proactively solve a broad range of complex problems across business processes
• Applies relevant business, financial and accounting knowledge to business problems and operational improvements
• Strong organizational skills and ability to manage through ambiguity and competing priorities
• Accountable for maintaining excellent customer service and meeting department commitments

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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