Resort Operations Manager - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Asa Resort Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company's service standards

• Works closely with the Senior Hotel Operations Manager in leading significant improvement initiatives, guest service standards, productivity standards and processes to enhance performance for employees and leaders in the department

• Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all Front Office operations

• Responsible for interviewing and hiring for Front Office positions, including (but not limited to) Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers

• Focuses on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population.

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age

• Has a bachelor's degree in hospitality, management, or a related field, or 4+ years of equivalent work experience in the hospitality industry

• 2+ years of experience in a leadership role within a hotel or resort settings

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12304

Are you ready to JOIN THE SHOW? Apply today!