Rep Claims

CPS Energy
United States, Texas, San Antonio
Apr 24, 2025
Rep Claims Date: Apr 21, 2025 Location: San Antonio, TX, US, 78205 Company: CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Pay Grade 10 Deadline to Apply: May 4, 2025 at 11:59 p.m. Position Summary The Claims Team works to achieve equitable resolutions of general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy. A Claims Representative's primary role is to support the Claims Team's goals by investigating, analyzing, and recording facts to resolve such claims. Tasks and Responsibilities Supports the Claims Team's goals by investigating, analyzing, and recording facts to resolve general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy. Creates reports and provides statistics for claims reporting for management, appraisals, risk management purposes. Negotiates settlements with claimants, attorneys and insurance companies. Prepares internal and external written communication to claimants, contractors, attorneys, medical providers, and insurance companies. Monitors and audits assigned claims to ensure proper file documentation. Effectively direct other CPS Energy departmental employees during the course of an investigation. Utilizes claims software for claim file management. Organizes and prioritizes workload and monitor Liability and Cost Recovery claims to ensure a timely response to attorneys, insurance companies, contractors, and claimants. Performs other tasks, projects, and process improvement initiatives as assigned. Minimum Skills Minimum Knowledge and Abilities Basic knowledge of gas and electric system terminology and the functions of the CPS Energy gas and electric system or similar equivalent experience. Well-developed written and verbal communication skills for interaction with all levels of personnel. Effectively handle challenging customers. Possess strong analytical and decision-making abilities. Basic math skills. Proficient in Microsoft Office Package, including word processing, spreadsheets, database management, presentation software, electronic mail, and scheduling. Proficient in SAP and MDS system or similar systems. Ability to maintain detailed statistical data and prepare reports. Ability to effectively negotiate settlements. Initiative to work independently or as a member of a team, coordinating with others to achieve desired results. Work with minimum supervision. Ability to exercise absolute confidentiality regarding claims investigations. Preferred Qualifications Proficient in Spanish speaking and reading. Obtain a Texas Multi-line or Property & Casualty Adjusters License within 90 days from date of hire. Competencies Demonstrating Initiative Acting with Integrity Communicates Effectively Evaluating and Implementing Ideas Working with Ambiguity Serving Customers Minimum Education High School Diploma or GED Required Certifications Working Environment Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to complete field investigations, travel to and from meetings, training sessions or other business related events. After hours work or call duty may be required. Physical Demands Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. Nearest Major Market: San Antonio Job Segment: Power Plant, Business Process, Database, ERP, SAP, Energy, Management, Technology