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External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Responsible for the monitoring and operation of high-pressure boiler systems and auxiliary equipment for the Central Heating Plant and other utility systems operated by the University. Provides customer service as well as general service technician functions during off-hours as staffing levels permit.
Job Description Essential Functions:
Monitors and adjusts utility plant equipment including pumps, fans, dampers, motors, compressors, burners, etc. as required to ensure proper operation of all plant systems. Performs regular plant system and equipment checks and assembles accurate reports to document plant operation during assigned shift. Tests and monitors plant and campus water systems to detect abnormal conditions and corrects as necessary. Performs preventive maintenance procedures to ensure that plant systems are in proper working condition at all times. Monitors campus utility systems and accurately log critical data: steam, chilled water, domestic water, electricity, etc... Serves as Campus Facilities Management Customer Service contact, accepting phone calls and dispatching work to Service Technicians and/or Housekeeping personnel during off-hours and as required. Acts as a first responder to campus needs, performs triage and/or repairs issues, performs general maintenance duties on campus. Successfully completes all training as required by Senior Plant Operator or management. Performs repair and replacement of plant equipment and general campus equipment as needed.
Other Functions:
Performs repairs and replacements of plant equipment and general campus equipment as needed. Completes pool maintenance and operation duties as assigned. Assist with backflow preventer PM's Assist Campus Utilities Maintenance Team as needed in general maintenance and repairs. Inspects boilers and associated systems in other University heating plants as directed. Repairs equipment as needed. Reports all matters of safety to the appropriate manager and to Safety Director if necessary. Follows all University and departmental policies and procedures. Performs other related duties as required by Management. Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. This position may be designated as essential personnel to support business continuity in the event of campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather Other Unusual Conditions.
Required Education, Knowledge, Skills, and Abilities:
High school graduate with specialized training plus five years related experience, or an equivalent combination of education and experience. Experience with the operation and maintenance of steam systems or similar mechanical facilities systems. Ability to practice effective oral communication skills with internal and external customers. Skilled in appropriate telephone etiquette and the ability to interact effectively and cordially with students, faculty, staff, peers and management. Basic computer skills: internet, email etc.... Ability to monitor and operate plant systems through use of computer software and other means and/or instrumentation. Valid Driver License with good driving record; must be insurable.
Physical Requirements:
Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Talking; hearing; climbing; stooping; kneeling; standing; walking; lifting; pushing; pulling; grasping. Close visual acuity to perform an activity such as operations of machines; using measurement devices; and/or visual inspections of small parts or devices. Subject to both inside and outside environmental conditions. Subject to hazards.
Preferred Education, Knowledge, Skills, and Abilities:
Technical Training in the areas of steam and chilled water operations and production. Computer skills, word processor, spreadsheet etc.. Technical skills in the areas of HVAC, plumbing, electrical, carpentry and other maintenance-related fields. NC Pool Operator certification NC Backflow Preventer testing certification
Accountabilities:
Responsible for own work only Works under minimal supervision Reports to Utility Plant Foreman
Disclaimer: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor. To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment. Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities. Additional Job Description Time Type Requirement Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.
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Wake Forest University
Apr 24, 2025