New

Account Manager, Absence Management

The Partners Group
$90,000.00 - $105,000.00 / yr
dental insurance, paid time off, retirement plan

Apr 24, 2025
Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same. TPG's success is driven by a culture that values partnerships. We're looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates. Are you ready to join an amazing organization that has won too many "Employer of Choice" awards to list? Let's work together! The Partners Group currently has an outstanding opportunity for an experienced absence management professional to join our Total Absence Management team as an Account Manager. How you will make an impact at TPG The primary role of a Total Absence Management Account Manager is to provide varying levels of client management, support the execution of client service strategy initiatives, serve as the subject-matter expert on any leave or disability-related inquiries, and assist with the development of client deliverables. The Account Manager will provide day-to-day support for clients as well as the Account Executives, Consultants, and/or Practice Leaders on the team. In addition, Account Managers contribute to the department's operational and strategic initiatives which support the success of our practice. A typical day in this role Create, maintain, and execute strategic initiatives based upon individualized analysis of client needs. Document the timelines, progress, and resolution of all client-related initiatives Project manage the implementation of outsourced and software absence management solutions Conduct risk analysis and identify best practice recommendations of leave and ADA policy, practices, and handbook materials Serve as the daily contact for assigned clients. Provide consultative advice on any absence/disability-related inquiries on topics ranging from questions related to compliance under Federal/State/Municipal LOA, Paid Family and Medical Leave, Disability, and Time-Off laws to administration of leave programs and advice on complex leave or ADA employee scenarios. Additional day-to-day client support includes agenda creation, scheduling meetings and taking meeting minutes. Ensure the team meets all service commitments and executes deliverables by their due dates-Deliver compliance support tools such as leave and ADA correspondence, Manager or HR training and process workflows. Develop monthly, quarterly, and annual presentations for routine service calls and meetings and schedule those meetings with the team and the client Manage all applicable vendor contracts and renewals Partner with vendors to ensure service expectations are met and escalations are addressed Assist with RFP development and set up new clients/vendors in appropriate systems Key details Location: Remote (or option for hybrid/onsite from one of our offices in Oregon, Washington, or Idaho) NOTE: This is a remote position, but applicants must be physically located in and authorized to work in the United States. Hours: 40 hours/week, Mon-Fri Salary Range: $90,000-$105,000 annually, DOE Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time. Travel: Ability to travel on occasion, with overnight stays every other month at most. What you'll bring to the table A bachelor's degree is preferred, but at a minimum, a high school diploma or its equivalent At least five (5) years of professional experience in the design/implementation and/or management of absence management, ADA and disability programs in a consulting, brokerage, employer, or carrier environment Hands-on HR experience managing LOA, PFML, and ADA programs in a multi-state environment (must have working knowledge of both federal and state regulations) Strong understanding of in-sourced and/or outsourced leave program administration Exceptional verbal and written communication skills and strong organizational skills Advanced project management and strategic thinking capabilities Proficiency in the use of personal computers and expertise with the Microsoft Office Suite What will make you really stand out Subject-matter expertise in LOA and ADA regulations, with deep knowledge of how laws intersect with employer policies and compliance strategies Experience crafting complex documents with clarity and tailoring communication for different audiences Proven success in driving projects to completion, consistently meeting goals, and identifying ways to enhance service delivery Advanced critical thinking skills to analyze and solve complex issues, proactively identifying areas for improvement Staying current on industry trends and legislation, and actively seeking out training to boost your performance and client impact Enjoying solving problems with creative, compliant, and strategic solutions A professional designation in the disability and absence management arena (CEBS, CPDM, CLMS, etc.) What TPG can offer you A rich benefits package including generous paid time off, medical and dental insurance, life and disability insurance, retirement plan, and employee stock purchase program Support and development to cultivate your knowledge and continuing education to maintain or support your professional designations Community Involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day Commitment To Diversity TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements. Apply Today** Complete the application using your resume! A cover letter is not required - but we'd love to learn why you're interested in the opportunity to join us. The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We use E-Verify to confirm the identity and employment eligibility of all new hires.