Assistant Program Delivery Manager - Meetings and Events

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Work Scope:

• Supervision and scheduling of Events team members
• Functional supervision of event support staff (set-up crews, third party vendors)
• Responsible for the coordination and execution of high-level special events as requested by the Amazon Event Organizer
• Leads site visits, planning meetings, and final details meetings with Amazon Event Organizer and supporting vendor partners
• Establish new policies and procedures necessary to clearly define event support of high-level event support in high profile areas
• Establish and provide clarity to existing policies and procedures relating to event support
• Demonstrate continuous effort to improve operations, service levels, and streamline work process
• Responsible for tracking team progress through data metrics
• Creation and submission of monthly reports to Program Delivery Manager, demonstrating team progress and workload
• Identify opportunities for improving team communication and efficiency
• Other duties as assigned in support of the Amazon Meetings & Events program

Essential Functions:

• Provide prompt and courteous responses to Amazon Event Organizer and client requests within the guidelines set forth by Amazon Meetings & Events
• Maintain ethical, professional, and courteous relationships with contractors, employees, and property management teams
• Perform as a team member with all employees
• Communicate and work effectively with officers, senior contacts within client organization, and business associates.
• Maintain all business contact information
• Prepare proposals and presentations
• Assist in compiling budget information and business review metrics
• Compose business letters, summaries and reports using proper format, punctuation, grammar, diction and style
• Create graphs, charts, and other complex documents
• Comply with all company and regional policies
• Learn and follow all Amazon policies and procedures as they apply to administration positions
• Flexible hours: Must be willing to work nights, evenings, and weekends as necessary

Essential Physical Capabilities:

• Meet highest attendance and punctuality requirements
• Operate personal computer, software as appropriate for project and all other office equipment
• Climb up and down stairs as part of emergency procedure, practice and/or implementation
• Detect emergency alarms - auditory and/or visual

Essential Knowledge and Skills:

• Ability and interest in multi-tasking
• Interact with employees, visitors, and contractors with poise and diplomacy
• Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exits
• Interpret instructions in written, oral, and diagrammatic or schedule form
• Possess initiative to assume additional responsibilities
• Set priorities and meet deadlines
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
• Communicate effectively both verbally and written
• Possess excellent grammar and proofreading abilities

Experience:

• 3 years of event management or relevant hospitality experience

Education:

• Bachelor's Degree or equivalent experience

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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