New 
Chief Technology Officer - Bank of America
 Microsoft | |
 United States, North Carolina, Charlotte | |
 Apr 24, 2025 | |
|
OverviewWe are looking for a Chief Technology Officer - Bank of America to join our Financial Services team. This role will require technical depth/expertise in the Microsoft Azure Platform, Microsoft Modern Work platform and/or broad Security & Risk experience. Provides technology guidance to clients, and orchestrates the interaction between clients and Microsoft resources to drive new opportunities, demand generation, Microsoft's market share, digital transformation, and the mapping of industry/business scenarios to Microsoft solutions. Acts as the Technology Mentor for the customer or "go-to" person in established, long-term relationships with technical and/or business decision-makers at the Chief X Officer (CxO) level. Leads customer partnerships and drives conversations with clients to present the strategic value of Microsoft solutions. Acts as a trusted technology advisor both internally and externally to integrate Microsoft technology in the customer's business. Gathers insights about client business and leverages existing architecture approaches to achieve Microsoft's agreed commitments to clients. Holds accountability for identifying the pathway and resources necessary for building a strategy. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
ResponsibilitiesCustomer and Industry Insights Serves as a thought leader, combining business insights, global practices, and deep industry expertise to forecast and manage high-impact customer outcomes. Applies deep expertise and thought leadership to identify the right Industry Sales Kits and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Applies industry knowledge to support customers in solving issues. Leads partnerships with customer and/or partners to provide innovative solutions in new industries, and to integrate Microsoft technology in their business. Trusted Advisor Provides Account Thought leadership inclusive of information technology (IT), industry and business strategy knowledge, and technology landscape. Coaches subsidiary leaders on long-term technology and customer strategies. Leverages account thought leadership in partnership with account executives to drive strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Creates connections and collaborates with key partners/leadership in the broader technology ecosystem (e.g., Corporate, Product, Engineering). Creates security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) using the Microsoft Security and Zero Trust narratives and engages all relevant stakeholders beyond the CISO to position security as a business enabler and instill a security mindset in all aspects of the customer's technology landscape. Uses their understanding of the customers' technology and security needs to establish Microsoft's security credentials and to build opportunities to improve the customer's security posture and leads execution through security specialists. Maintains and leverages their recognized expertise in Microsoft's product landscape, solutions, and strategy to address customer's needs. Partners with internal industry experts (e.g., Regional and Global Experts) to strengthen understanding of the industry. Leverages a deep understanding of their customers to drive and create deep impact, share knowledge with extended team, and promote customer business perspectives. Identifies new solutions to solve business problems and drive customer outcomes when creating new markets. Acts as the voice of the customer and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all levels of the organization. Drives action to ensure that internal teams understand and respond to insights. Escalates pressing issues for customers to Microsoft internal stakeholders (e.g., Headquarters) to facilitate the appropriate solutions and capabilities for the customer. Technology Strategy Formulation Expands Microsoft relationships with a strategic large, complex, multi national Financial customer into a strategic technology partnership, and leads the adoption of technologies by plotting the strategic, long-term vision of the customer's/partner's business strategy, and drives action to bring to fruition. Contributes to the creation of trusted, long-term (e.g., three years plus) multi-horizon technological and business roadmaps for priority (e.g., highly prominent, challenging, strategic) accounts with global and high-stakes impact for the business, based on a deep understanding of business and technology priorities and the customer's industry landscape. Validates the strategy and plan with customer stakeholders and drives envisioning and articulates business and program changes in the roadmaps around new and groundbreaking capabilities for highly complex technologies. Orchestrates the translation of the customer's business objectives in conjunction with Industry Sales Kits and Solution Plays (including consumption-heavy workloads and cloud services) to develop a highly effective Industry Technology Architecture that drives consumption and adoption of Microsoft cloud and a higher share of customer potential and propensity (CPP). Technology Sales: Demand Generation and Orchestration Creates, develops, and drives opportunities based on industry best practices. Presents opportunities to the customer, and creates demand. Develops a plan, within a broader strategy, to create and qualify a set number of opportunities for product sales, solutions sales, or consumption. Oversees technical teams for driving opportunities including Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary. Leads efforts to reach out to key stakeholders to give customer-driven pitches and drives the appropriate customer reach together with the account executive to generate new demands. Leads Account Strategy Envisioning with the extended account team, customer, and partners to deliver the outcomes for the customer through joint envisioning, as a vehicle for Industry Sales Kits and Horizontal Solution Plays. Creates new opportunities, both billed and consumed, with Technical Decision Maker (TDM) customer stakeholders, managing consumption pipeline with extended team to maintain velocity, and unblocking issues. Orchestrates efforts to drive opportunity technical lifecycle and stage progression in collaboration with the Specialist Team Unit (STU), Customer Success Unit (CSU). Defines, coaches, and directs the solution pipeline strategy for a subsidiary in partnership with the Sales Team, and works with subsidiary leadership to close any gaps. Defines the technology blueprint for opportunity initiation, and sets and shares standards and best practices for others to follow. Builds a collaborative technical vision and roadmap with the customer creating a targeted approach tailored to their current business requirements and positions Microsoft as a leader for the future. Guides the customer to use those new technologies as a strategic asset to create value, both through internal productivity improvements, but also by growing their existing business and finding new areas of expansion through the application of AI in intelligent apps. Leverages expertise across the current technology landscape and understanding platform capabilities to plot the foundational elements on the technology roadmap that need to be in place to realize value for the customer. Builds mid and long-term strategy for projects and creates immediate opportunity pipeline to get the customer ready for the future; orchestrates this pipeline through the Specialist Team Unit as well as the right ISV and SI Partners. Differentiated Value Proposition Acts as the customer's Technology Mentor in established relationships with senior leaders including technical decision makers (TDMs) and/or business decision makers (BDMs) at the Chief X Officer (CXO)-level. Leverages professional credibility to create extended relationships beyond core customers, advise on solutions, and position Microsoft capabilities to best meet the customer's needs. Orchestrates high-impact innovative solutions (e.g., forward-thinking, flagship) that enable customer business transformations through digital technologies for assigned accounts and drives outcomes that create business value for customers. Owns the development of strategies that showcase the value added by innovative ideas grounded on digital technologies for accounts based on account needs and customer's expectations. Is sought out by the customer for guidance related to transformation. Ensures high-profile line-of-business wins are captured (e.g., press release, video) as reference for multi-region/worldwide scale. Deploys showcase solutions into customer digital transformation centers for broader distribution. Leads efforts to host workshops that draw a viable picture for customer transformations post-transformation, and adapts digital transformation efforts to fit customer positioning within their partnership with Microsoft and at their needed level or platform. Partners with a line-of-business leader or senior executive within a large-scale or high-impact customer organization to articulate Microsoft technology/services will meet future business needs better than the competition and will enable the achievement of long-term growth and success. Mapping and Account Planning Drives the communication strategy to help customer technical specialists build the message to sell Microsoft offerings to other parts of their business or end users. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Orchestrates technical resources across teams and partner ecosystem (inclusive of global systems integrators, consultancy partners, and Microsoft Industry Solutions (IS), and ensures that adequate services and partner capacity are available, or are developed within a subsidiary to implement the solution pipeline strategy. Establishes best practices and standards around account planning and review for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Share account planning output with the customer and constantly realign to the customer's expectations. Coordinates highly complex extended account teams (e.g., spanning complex technologies, geographies, functions) and drives forecasting and tracking of the business. Owns the technical portion of the account plan and leads the customer plan delivery for large, critical, and/or strategic accounts. Captures all Account Planning input in MSX D365 Account Plan. Provides Account thought leadership inclusive of information technology (IT), industry, and business strategy knowledge, and shares best practices internally while providing coaching to subsidiary resources. Leverages account thought leadership in partnership with account executives to set and refine strategy, own accountability for outcomes, and lead extended teams. Education and Thought Leadership Drives customer technology engagement through thought leadership that enables, motivates, and inspires technical resources ofcustomer, partner, and Microsoft towards customer's business transformation. Delivers regular (e.g., quarterly, monthly) industry/technology engagements and/or briefings to customer Chief X Officers (CXOs), their technical team, and business decision makers (BDMs) to drive execution and focus on competitive advantage. Provides thought leadership and guidance across teams, business units, executive stakeholders, customers, and the broader community on enablement plans to build and educate large and high-stakes customers at the global level. Allocates resources, manages budget, and provides guidance and final authority for decisions to their immediate team as well as other teams and customers on creating and implementing the enablement plan build practices. Drives team to contribute to innovations that help customers meet capacity and capability goals, including skilling initiatives and execution along with the account executive (AE) and enterprise skilling initiative (ESI) teams. Other Embody our culture and values | |