Life Sciences Client Relationship Manager

Client Relationship Manager - Life Sciences

Location: New York, NY and New Jersey geographic areas

Overview

The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant's IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences Client Relationship Manager who will be responsible for growing clients in the New York and New Jersey areas. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).

The qualified candidate must reside in the New York, NY or New Jersey geographic areas and must be able to travel within the region as required for business.

Key Responsibilities

* Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.

* Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy, and drive strategic initiatives.

* Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.

* Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.

* Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.

* Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.

Required Experience

* Consultative Selling

* Experience in Sales & Marketing, R&D and corporate functions.

* Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

* Should be ready for the East Cost geography and ready to travel as needed for business.

* Experience managing Client P&L including reporting and metric assessment for the account.

Parameters for Success

* Strong Revenue Growth

* Exceptional client handling

* Consultative Selling

* Effective Negotiations

* Large Deal management

* Influence and participate in Solution Design

* Strong Presentation Skills

* Deep knowledge of financial modelling

Preferred Experience

* Deep Understanding of Client's priorities and business models

* Strategic thinking

* Excellent Collaboration & Relationship building

* Effective Problem-Solving Skills

* Customer Focus

* CXO Relationship management

* MS or MBA degree

Top Reasons to Join Our Team

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

A Good fit for the Cognizant culture

A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

Work Authorization

Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.