Lead Technical Program Manager

Lumen is looking for an experienced manager to bolster and drive our compliance programs. Reporting to the Senior Director Security for GRC and Business Enablement, the information Security Governance Manager will lead a team responsible for ensuring our policies, standards, and related documentation satisfy our external and internal obligations. This role will be expected to provide guidance and make determinations relevant on controls that govern the steps, methods, or procedures within our processes to ensure compliance, consistency, and effectiveness.

The Lead Technical Program Manager will lead a team responsible for developing, maintaining, and enhancing policies, standards, procedures, and related documentation to support Lumen's compliance, risk management, and regulatory objectives. The ideal candidate will possess strong leadership skills, deep knowledge of governance and compliance frameworks, and a passion for clear, effective communication.

Team Leadership
Supervise mentor and develop a team of governance writers responsible for creating and maintaining compliance documentation
Set clear goals provide regular feedback and conduct performance evaluations
Foster a collaborative high performing team culture
Documentation Oversight
Oversee the creation review and approval of policies standards procedures guidelines and related documents
Ensure all documentation aligns with regulatory requirements industry best practices and organizational objectives
Maintain version control and documentation lifecycle management
Stakeholder Collaboration
Partner with subject matter experts legal IT risk and business units to gather requirements and ensure documentation accuracy and relevance
Facilitate cross functional meetings to review and update governance materials
Quality & Compliance Assurance
Ensure all documentation meets internal and external audit standards
Lead periodic reviews and updates of governance documents in response to regulatory changes or organizational needs
Support internal and external audit processes by providing necessary documentation and responding to inquiries
Continuous Improvement
Identify opportunities to streamline documentation processes and improve clarity consistency and accessibility
Implement best practices for document management including templates style guides and approval workflows

• Bachelor's degree in English, Communications, Business, Information Security, or a related field
• 5+ years of experience in policy writing, governance, compliance, or a related field, with at least 2 years in a supervisory or management role.
• Strong understanding of industry frameworks and regulations (e.g., NIST, ISO, CMMI, CMMC, FAR, and DFARS) and their impact on organizational documentation.
• Experience with knowledge management and change managements best practices.
• Proven track record with training and process implementation.
• Exceptional writing, editing, and proofreading skills.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent interpersonal, communication, and stakeholder management skills.
• Experience with document management systems and collaboration tools.
• Experience in highly regulated industry such as federal contracting, finance, or healthcare
• Relevant certifications preferred (e.g., CPTC Practitioner Level II, ITIL 4, CMMC RPA, CMMC CCA, CMMC CCP, etc.)

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure