Manager of Information Systems Solutions, Endpoint
 Salem Health | |
life insurance, paid time off, 401(k), retirement plan, relocation assistance
| |
 United States, Oregon, Salem | |
 Apr 25, 2025 | |
| Location Site: Salem Hospital Main Campus Department: SH IS Administration Position Type: Full Time Start Time: 8:00Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community: There's something about Salem, Oregon! Your Role With Us:Salem Health is seeking an innovative leader with strong communication skills to assume the role of Manager of Information Systems Solutions, Endpoint. The functions of this role include, yet are not limited to: General Management and Lean Responsibilities:Provides management to teams and communicates direction and goals of the division to functional areas.Manage IS service lines, including services, products, and systems related to functional areas. Identify key performance indicators (KPI) to measure successful delivery of services and establish accountability for the department. Develop roadmaps for functional areas, including staffing needs and budgets. Develop training plans for staff to maintain skills needed to support functional areas.Adheres to requirements of Lean LCCT tool and monitors adherence of staff to current requirements. Designs and maintains Lean visibility board. Demonstrates use of visibility board in team huddles.Uses HR systems for time tracking of staff, time-off, performance reviews, corrective action, hiring, and other HR processes.Maintain relationship with assigned business partners as a "trusted advisor" in accordance with Business Relationship Management Standard Work.Adhere to ITSM standards and ITIL KPI's. Coach teams on making KPI's visible and hold teams accountable for KPI's.Act as accountable leader for projects as assigned by developing required documentation, escalating barriers as needed, and tracking projects to completion. Utilize IS Intake Process to facilitate new work/projects including on-boarding, status updates, and project facilitation.Manage cost center by tracking spending against targets, forecasting expenses, adjusting expenses to meet targets. Track spending against capital budgets.Work collaboratively with other hospital leaders including IS, facilities, hospital operations, emergency preparedness, and other leaders across the organization.Fulfills IS Manager On-Call function for 1 week period on a rotating schedule. During this time, IS Manager will be available 24 hrs x 7 days for major incidents related to any IS functional area.Desktop, AV & Multimedia Support:Accountable for all Desktop management activity across the organization to meet customer demand, reduce costs, and support staff.Develop, communicate, and manage daily and long-term strategic goals regarding Desktop support within Salem Health Information Services.Accountable to respond to escalations for Desktop: staff concerns, IS concerns, IS and Organizational Leadership concerns, PSAs, project barriers, customer complaints.Develop and implement strategies for endpoint management, including lifecycle management, software updates, and hardware upgrades.Oversee the deployment, configuration, and maintenance of audiovisual (AV) equipment and solutions to ensure optimal performance and support for meetings, presentations, and events.Analyst & Application Support:Accountable for unowned business application triage and troubleshooting, including partnership with other IS teams and vendor escalations.Accountable to respond to escalations for Analysts: staff concerns, IS concerns, IS and Organizational Leadership concerns, PSAs, project barriers, customer complaints. Supervisory Relationships: The Manager of Information Systems Solutions, Endpoint, reports to the Director of Clinical Engineering and oversees the Desktop and AV team including yet not limited to the following roles: Desktop SupervisorDesktop Tech IDesktop Tech IIDesktop AnalystDesktop SeniorDesktop CoordinatorAudio Visual Engineer SeniorAudio Visual EngineerMDM Administrator Total Rewards Offerings: Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.Relocation assistance available for qualified positionsFull comprehensive medical, dental, and vision plansBasic and voluntary life insuranceShort and long-term disabilityLive Well Wellness ProgramEmployee Assistance Program (EAP) 401(K) retirement plan with employer contributions.Generous paid time off (PTO) accrual and holiday pay Onsite fitness center with 24/7 badge accessEducation assistance programPublic service loan forgiveness (PSLF) eligible employer https://studentaid.gov/Food and drink discounts in the cafeteriaImpressive discounts offered by Nike, Adidas, Carhartt and othersBackground/Expertise:Education:Bachelor's Degree required, preferably in information technology, or other business-related area, required.Master's Degree - MBA, MHA, or Finance or other applicable focus preferred.Experience:Minimum of five (5) years of information services and/or healthcare experience required.Minimum of two (2) years of leadership experience required.Minimum of two (2) years of experience with project management required. Licenses/Certification/Registration:Lean Leader Orientation completed within 6 months of hire.Credentials:Project Management Professional preferred. Special Knowledge, Skills, & Abilities:Demonstrated leadership skills in coaching, managing, and mentoring staff. Able to build and maintain good working relationships with department personnel, vendors, peers, management, and other customers.Excellent verbal and written communication skills, including public speaking or presenting to groups of people.Must maintain high standards of professionalism, performance, and respect for confidentiality.Strong project management skills required, including the ability to lead multidisciplinary project teams, establish deadlines, facilitate meetings, assign responsibilities, monitor, and summarizeprogress.Demonstrated ability to analyze complex issues, determine appropriate solutions, and resolve sensitive problems.Ability to assess, develop, manage, and improve the quality and effectiveness of processes and workflow (Process Oriented).Strong skills in prioritizing, delegating, and performing a variety of duties within a system that has frequently changing assignments, priorities, and deadlines.Must demonstrate strong attention to detail, professionalism, and outstanding customer service.Working knowledge of Microsoft Office products, Visio, and PowerPoint. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org | |