Network Engineer Technician III

The Orlando Veterans Affairs Medical Center (OVAMC) at Lake Nona (OVAHCS) has a bona fide need for a highly trained and experienced Network Engineer Technician III to maintain the ICN allowing the facility maintenance/police services systems to function on the network. The ICN is not support by the Office Information Technology (OIT). This will be a non-personal services contract where the government will not exercise any supervision or control over the contractor's personnel. OVAHCS' objective with this procurement is to provide its hospital facilities maintenance and security police services a highly qualified network engineer to ensure the ICN is well maintained. This allows the systems (Pelco system/server, Closed Circuit Television, AMAG, Metasys/JCI, pneumatic tube, Scada (electrical distribution system), elevator controls, and Lake Nona Public Address system) that operates on the ICN. This long-term service will allow all these systems to remain fully functional and continue functioning without failure.

I. PERIOD OF PERFORMANCE: The period of performance will consist of one base period of 12 months and four 12 months option periods.

II. PLACE OF PERFORMANCE: The majority of the work will be at OVAMC, 13800 Veterans Way, Orlando, FL 32827. Occasional local travel to affiliate locations for on-site support may be necessary.

III. OPERATION HOURS: The contractor shall perform work, Monday through Friday from 7:30 a.m. through 11:30 p.m. and 12:30 p.m. through 4:30 p.m. local time. There will be instances where the contractor must work on weekends and holidays. Two-weeks prior to weekends and holiday work, the Contracting Officer Representative (COR) will communicate in writing by emailing the contractor with the dates, start and stop time for work to be performed. Within 24-hours of the COR's request for weekends and holiday work, the contractor shall confirm receipt of the COR's request in writing by email.

IV. FEDERAL HOLIDAYS: Unless the COR request for holiday work, the shall not perform services on federal holidays, or when the government facility closes due to local or national emergencies, administrative closings, or similar government-directed facility closings. Government shutdowns occur when the government refuses passage of key bills, resulting in the cession of some or all operations by the government. If VA is affected by a government shutdown during the period of performance, the contractor will be informed by the Contracting Officer (CO) when services are to be provided. The contractor shall not provide services or submit claims against the government during and after the shutdown.

V. SCOPE OF WORK: The contractor shall provide all resources necessary to accomplish the scope of work herein. The contractor shall be a highly trained and experienced Network Engineer to satisfy the following responsibilities:

a. The contractor shall maintain a thorough understanding of the basics behind the internet and its working (Domain Name System (DNS), Security, Internet Protocol (IP) Routing, Hypertext Transfer Protocol (HTTP), Virtual Private Network (VPN), Email Routing).

b. The contractor shall design, setup and configure Local Area Network (LAN) switching environments.

c. The contractor shall design, setup and configure LAN wireless networking that supports secured access.

d. The contractor shall lead the design of multi-server environments including IP address schemes, DNS, Windows Internet Name Service (WINS), Ether-Channel (Bonding).

e. The contractor shall have the capability to support introducing new remote sites to the network without any redesign.

f. The contractor shall design, implement, and support interconnections between all OVAHCS sites.

g. The contractor shall perform maintenance on the Industrial Control Network (ICN).

h. The contractor shall maintain multi-site network operations and software applications, operating systems and regular maintenance for the Orlando VA Health Care System (OVAHCS).

i. The contractor shall manage assigned projects and program components to deliver service in accordance with the written task assigned for each projects.

j. The contractor shall respond to ICN inquiries from staff, administrators, service providers, site personnel and outside vendors.

k. The contractor shall troubleshoot malfunctions of network hardware, software applications, IP telephone and security systems to resolve operational issues to restore services.

l. The contractor shall oversee the configuration and installation of Industrial Control Network (ICN).

m. The contractor shall provide documentation for the Telecommunication Room configurations concerning ICN.

n. The contractor shall manage and maintain all IP space that relates to ICN devices throughout the OVAHCS.

o. The contractor shall coordinate and document all new system installs for ICN, Subject Matter Expert (SME) on the 6550-process assisting CO, COR and end-user.

p. The contractor shall attend project related meetings.

q. The contractor shall manage enterprise network architecture, routing, routed, metro-e LAN's and Virtual Routing and Forwarding (VRF's).

r. The contractor shall support hardware and software for Close Circuit Television (CCTV) and Access Control Systems.

s. The contractor shall develop project plan for migrations and approval for work.

t. The contractor shall work with other contractors for a Media Access Control (MAC), ICN related equipment moves, adds or changes.

u. The contractor shall maintain technical documentation on the ICN for new facilities.

v. The contractor shall verify compliance with National Institute of Standards and Technology (NIST) 800 SP 800-171 Rev. 3, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations | CSRC, VA policies, and security standards.

w. The Contractor shall provide support for the display desktops that are connected within the ICN Network.

x. The contractor shall provide ICN support for the AMAG system.

y. The contractor shall provide support for Pelco system, including Pelco server.

z. The contractor shall provide ICN support for the CCTV, Metasys Building Automated System known as JCI, and storage devices.

aa. The contractor shall migrate JCI network equipment to the VA Office Of Information and Technology (OIT).

bb. The contractor shall provide escort/testing for contractors working on projects related to the ICN to meet assign project requirement and quality of work.

cc. The contractor shall develop detailed implementation plans to accommodate network growth.

VIII. CERTIFICATIONS/EXPERIENCE REQUIREMENTS OF NETWORK ENGINEER: The contractor key personnel must be able to meet the requirement for a favorable Tier II clearance, have a minimum of ten (10) years' experience in the installation of information technology infrastructure configuration and maintenance of network infrastructure equipment.Substitution of contractor's key personnel must have equal or better experience/qualifications and must complete the onboarding qualification process. At no time must there be a gap in service during the substitution. Contractor key personnel shall also have the following technical competency:

a. Technical, analytical and personal skills.

b. Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration.

c. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.

d. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment.

e. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches.

f. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP).

g. Cisco Access Control Server (ACS) 802.1X end point administration.

h. Conducts core services installs and management of Virtual LAN's (VLAN) enterprise wide.

i. Performs life cycle management of all network assets.

j. Manages enterprise network architecture, routing, routed, metro-e LAN's and VRF's.

k. 10 years of Cisco experience.

l. 2 + years of Extensive knowledge of Pelco and AMAG systems.

m. Extensive Knowledge of wireless controllers.

n. Florida Crime Information Center, National Crime Information Center (FCIC/NCIC) limited access Certification.

o. ISC2 Certified Information Systems Security Professional.

IX. DELIVERABLES: The contractor shall provide the below deliverables no later than the dates required. The COR shall be notified by the contractor as it becomes apparent that scheduled deliverables will be late. The notification shall be in writing and must include the rationale for the expected date of the deliverable(s) and the project impact due late deliverables.

XI. TRAINING REQUIREMENTS: The contractor shall attend and complete the VA training directed by the COR.

XII. REPORTS: The contractor shall submit monthly written progress reports of all completed work for the preceding month and work to be accomplished for the subsequent month. The report shall be submitted to the COR no later than the 3rd workday of each month.

a. The report shall include resolved issues, existing issues, and a statement explaining how issues were resolved and when existing issues will be resolved.

b. The contractor shall provide monthly reports for the Telecommunication Rooms configuration concerning ICN.

c. The contractor shall test/monitor network integrity and performance, and report monthly updates.

d. The contractor shall provide monthly PMP report.

e. The COR may communicate verbally to the contractor's personnel on a weekly and or monthly basis to introduce and or respond to new ICN issues.

XIII. PAYMENT DOCUMENTATION AND PROCESS: Contractor's payment will be based on receipt of proper invoice and satisfactory contract performance. A proper invoice must include items described at FAR 32.905.

XIV. PERFORMANCE REQUIREMENT SUMMARY (PRS): The PRS is a performance indicator that is used to measure the acceptable quality levels that must be met, who is going to check the measurements, and how these measures will define the success of our program. These performance standards may be used by the COR to record the contractor's performance assessment report (CPARS).

• Health Benefits: Medical, Vision, Dental

• Up to 4% retirement match with 100% vesting

• Company paid STD and LTD

• Company paid basic life insurance

• Competitive PTO package

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.