Social Community Management and Reporting Specialist

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist Social Community Management & Reporting will support the day-to-day management of our social media platforms, drive real-time trend mining, and contribute to analytics reporting. This role will work closely with the Senior Manager and cross-functional teams to ensure seamless execution of community management, active conversation monitoring, and accurate data analysis. The specialist will play a key role in fostering the brand's online community and contributing to the overall success of social media strategies. The individual will have a data mind set and be able to serve up actionable insights in real time for leaders.

What You Will Do

• Manage and monitor daily activity across social media platforms, including Instagram, TikTok, Facebook, Pinterest, and others.
• Monitor comments, messages, and mentions, looking for engagement opportunities with an eye to virality.
• Execute real-time engagement strategies to foster positive interactions and grow the brand's online presence.
• Stay on top of real-time social media trends, identifying opportunities for the brand to participate in culturally relevant and platform-specific moments.
• Collaborate with internal teams to quickly adapt and implement trend-driven strategies.
• Pull and analyze data from social media platforms (e.g., Instagram Insights, TikTok Analytics, Meta Business Suite) to measure performance and identify trends.
• Assist in compiling integrated social media reports, highlighting key insights and opportunities for improvement.
• Provide actionable recommendations based on data to support the broader social media strategy.
• Work quickly and efficiently to meet tight deadlines and adapt to changing priorities.
• Collaborate with strategy, creative, paid media, and external teams to ensure alignment on strategies and content.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• 3-5 years of experience in social media management, with a focus on community engagement and reporting.
• Familiarity with social media platforms and analytics tools (e.g., Sprinklr, Zelf, Impact).
• Strong analytical skills and comfort working with data to inform strategy.
• Proven ability to work quickly and adapt in a fast-paced, agile environment.
• Excellent written and verbal communication skills.
• Passion for social media trends and ability to identify opportunities for brand participation

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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