CMDB Operations Specialist, Configuration Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Title: CMDB Operations Specialist, Configuration Management

Req #: xxx

Location: Dallas, TX; Alpharetta, GA; Richmond, VA; Jacksonville; FL; The Woodlands, TX: Scottsdale, AZ

Recruiter: xxxx

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

We understand the importance of a system that works together. Your expertise drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Current Need

We are seeking a skilled CMDB Operations Specialist to join our dynamic team. The ideal candidate will ensure the CMDB is accurate and complete by overseeing data updates and process execution. The CMDB Operations Specialist works collaboratively with IT teams to maintenance CMDB accuracy and drive operational excellence within the McKesson environment.

Job Description

Core Responsibilities:

• Perform the daily operational activities of the CMDB, ensuring data accuracy and completeness.
• Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately recorded and managed.
• Ensure the accuracy and completeness of CMDB data through routine data validation and reconciliation activities.
• Assist users with data certification efforts to ensure CMDB accuracy.
• Work closely with IT teams, including Service Management, Infrastructure, and Application teams, to ensure CMDB data supports operational and strategic goals.
• Ensure CMDB processes are effective and identify improvements to processes.
• Develop and maintain documentation related to CMDB operations and best practices.
• Provide training and support to McKesson team members on CMDB usage, best practices and operational procedures.
• Test enhancements to CMDB impacting processes to ensure accuracy and completeness is maintained.
• Participate in audits and compliance checks to ensure adherence to organization policies and standards.
• Assist with onboarding of new managed classes to CMDB, ensuring proper documentation and categorization of configuration items.
• Proactive approach to identifying operational bottlenecks and proposing solutions.

Minimum Requirements

• Typically requires 3+ years relevant experience
• Proficiency in Excel
• Experience with CMDB tool (ServiceNow or similar)

Critical Skills

• Strong understanding of the ITIL framework and the ITSM, ITOM, ITAM processes.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
• High level of accuracy and attention to detail in data management and analysis.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Hands on experience with configuration management concepts and tools.
• Requirements gathering and facilitation experience.

Additional Skills

• Relevant professional certification (e.g., ITIL credentials), strongly preferred.

Education

4-year degree or related field or equivalent experience

Physical Requirements

• General Office environment

Benefits & Company Statement
McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can't do it without you. Every single McKesson employee contributes to our mission-whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!